Job Description

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a

Claims Manager- Constructions Defect

Classification: Exempt/Full-time

Reports to: President of DUAL Claims Services

Travel: 0-10%

Salary/ hourly: $165,000.00-$180,000.00

Location: Remote/Hybrid

DUAL North America is seeking a Claims Manager for the General Liability - Construction Defect Claims team.

At DUAL, Claims Managers serve in a supervisory capacity, providing direction and support to examiners, delivering performance feedback, guiding the resolution of complex claims, and contributing to strategic decision-making within the team.

Leading the General Liability - Construction Defect Claims team, you will provide strategic oversight and direction for the handling of low, moderate and complex construction defect liability claims. You will ensure adherence to best practices, regulatory compliance, and operational excellence while mentoring team members, supporting their development, and driving consistent, high-quality claim outcomes across the portfolio.

Role responsibilities

• Review new claims assigned to team members within 14 days to confirm coverage has been addressed and ensure appropriate investigative actions are initiated

• Assign new losses

• Maintain a diary on all open claims files assigned to the claims team to ensure all the best practices are being followed

• Conduct monthly audits of files assigned to team members to ensure adherence to best practices, including reserve accuracy and adequacy, and provide constructive feedback based on audit finding

• Ensure timely reserves are posted

• Support examiners with complex coverage issues, including review and approval of reservation of rights and denial letters

• Review large loss reports for authority and provide feedback as necessary before the report is submitted to internal and external stakeholders

• Provide ongoing coaching, feedback, and training to facilitate a team-building culture

• Address performance concerns promptly and constructively

• Retain talent and acquire team members when vacancies arise

• Ensure claims are handled with company and carrier partner guidelines, as well as being in compliance with DOI regulations

• Stay up to date on key chances in case law and industry trends

• Partner with other divisions to communicate risk insights and contribute to policy or procedural improvements

• Assist underwriting and other business partners

• Lead or support projects related to claims operations, audits, onboarding, and compliance initiatives

Key requirements

• Bachelor’s degree preferred

• Professional designations (CPCU, SCLA, AIC, JD) are a plus

• 10+ years of overall claims handling experience, including 5+ years of proven experience handling and/or managing construction defect claims

• 2+ years of experience in a managerial role

• Must be licensed or have the ability to become licensed in all required states

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint

• Advanced knowledge of end-to-end claims handling, including litigation and subrogation

• Knowledge of industry trends and legal developments affecting claims handling

• Ability to manage multiple claims and competing priorities

• Ability to adapt to evolving regulatory and legal environments

• Complete assigned tasks correctly, on time and able to learn quickly

• Self-motivated and demonstrating attention to detail

• Be able to work independently for extended periods

• Excellent written and verbal communication skills as well as general business understanding

• Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment

• If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team.

What we offer:
A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.