Job Description

About Portage Mutual: Where Your Talent Makes a Difference
Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture.

Why Portage Mutual?
At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find:
• Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days.
• Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations.
• Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle.
• Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected.
• Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve.

The Opportunity: Claims Manager (Edmonton)
As a Claims Manager, you’ll play a crucial role in leading the day-to-day claims teams by:
• Assigning of claims, directing process, maintaining quality control, claim file approvals
• Providing technical or customer service advice
• New employee on-boarding and ongoing training, performance feedback and reviews
• Customer/broker complaint resolution
• Ensuring the company’s claims plan is being administered to Best Practices.

The Claims Manager works with the Director of Claims and ensures the company’s claims plan is met and that the company Policies and procedures are adhered to. The Claims Manager contributes to the strategic direction of the Claims Department through discussion and implementation of new initiatives to benefit claims processes, services, and costs. The Claims Manager strives to provide an outstanding workplace culture that maximizes employee engagement and supports employee development.
What You’ll Do:
• Meet consistently with team members to provide soft skill coaching and career development mentorship for the betterment and success of all team members.
• Review new losses for assignment including providing technical coaching where required.
• Supervision/examining claims files for Staff and Independent Adjusters.
• Respond to technical and procedural questions of Claims staff as needed.
• Review and approve reserve and payment requests above adjuster authorities.
• Working with Branch Manager’s as needed, to resolve complaints and broker concerns received in a timely and competent manner
• Participate in audits of files for the Branch and when requested, work with the Company Audit Team to audit files for the other Branches in the company.
• Participate in discussion with Claims Management team around the standardization of departmental processes.
• Participate in regular reviews of industry-wide claim practices and participate in implementing related updates to claim procedural manuals and system changes.

What You’ll Bring:
• Minimum of ten (10) years experience in Claims/adjusting and three (3) years supervisory experience.
• Exposure to multiple lines of insurance (personal property, commercial property, farm property and automobile).
• Strong understanding of Guidewire or ability to learn quickly required
• In-depth knowledge of the insurance industry, insurance claims, and insurance law and regulation
• Strong interpersonal skills, ability to develop and maintain strong business relationships.
• Excellent verbal and written communication skills.
• Exceptional organizational skills and attention to detail.
• Demonstrated skills with Microsoft Office Suite (specifically Word, Excel, PowerPoint and Teams) and Adobe Acrobat.
• High School Diploma required.
• CIP designation required, FCIP designation (or nearing completion) preferred.
• Post secondary education in business, agriculture, or insurance is strongly preferred.

The targeted pay range for this position in the following location is:
Canada – Edmonton: $94,400 - $115,000 CAD / Annual
This position is based in Edmonton, Alberta, and follows a hybrid work model requiring management to be in-office 3+ days per week.

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role and level. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
Portage Mutual uses artificial intelligence and automations in its recruitment practices for activities that may include searching for qualified candidates, screening applications, preparing interview questions, recording interviews, drafting transcripts and other administrative tasks. AI is never used for decision making purposes.
Ready to Make an Impact?
If you’re seeking a rewarding career with a company that values its employees and is committed to making a difference, we invite you to apply! If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply!
Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.
Please submit your resume and cover letter!
We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).