Job Description

We're looking for a Claims Liaison to join the Auger family based at our state-of-the-art head office in Wallasey. This role is key in ensuring a smooth and empathetic customer journey through the claims process, while enabling our Claims Technicians to focus on technical casework.

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

• Starting Salary - £24,784.50
• Annual Bonus – approx. £2000 - £2500 (pro-rata'd accordingly if part-time)
• 5.5% Pension Contribution

Working Hours

• Full Time – 37.5hrs per week

Leave

• 22 Days Annual Leave + 8 Bank Holidays (Pro-rata dependent upon hours)
• AL increases to 25 days within 5 years' service
• Enhanced bereavement, sickness and maternity / paternity leave

Benefits

• Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
• 2 company-wide events per year & regular team socials
• A focus on training, development & career progression
• £1000 for successful employee referrals
• A modern, social office environment & facilities
• Access to discounted Mortgage & Insurance Services

The Role

• Provide customer-focused support, acting as a key point of contact throughout the claim process
• Ensure claims progress smoothly by managing communications, updates, and expectations, delivering a high standard of customer care at all times
• Support the Claims team by handling non-technical tasks, inbound enquiries, and correspondence, enabling Claims Technicians to focus on technical assessments

What skills are we looking for?

• Excellent verbal and written communication, enabling you to convey information clearly and professionally
• A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
• A passion for customer care and an empathetic approach
• Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
• Highly organised, with strong attention to detail and the ability to keep records and correspondence up to date
• Able to manage a varied workload, prioritising tasks effectively to meet service level agreements
• A proactive team player who supports colleagues and contributes to a positive team environment

You'll be a great fit for Auger if:

• You are great at caring for customers
• You are confident in finding solutions and overcoming unforeseen challenges
• You take pride in the high standard of your work
• You are enthusiastic, self-motivated and like to take ownership
• You are looking for a stable place to build a long-term career
• You have a clear DBS

Our interview process

• Stage 1 - Short 15 min phone call with our HR team
• Stage 2 - Interview with management at our HQ

For further information, please visit our website;

www.auger.co.uk