Job Description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. 

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

We are looking for someone to lead our Care First Healthcare (Accident Benefits) claims team in the West, merging disability/case management technical knowledge with a strong customer centric focus. This role incorporates strategic planning as well as ensuring that appropriate procedures, processes, and tools are embed and performed by the team. The successful candidate must make data driven decisions to lead, while being responsible for the technical and people leadership of staff within the Care First Healthcare claims units.

The successful candidate will have strong people leadership and engagement skills, validated execution capability, while showing initiative and creativity. The candidate must demonstrate the strategic mindset required to take our claim results to the next level.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Does this sound like something you are interested in? Read on!

What you’ll do

• The core function of this role is to lead a team of Alberta “Care Specialists” under the new Care First legislation model.

• This position works closely with other front line managers to establish and implement care first claim strategies that will mitigate risk, rehabilitate claimants, and provide an excellent customer experience.

• Responsible for the technical, performance and professional development of their team.

• Provides input on technical training content / programs.

• Build, plan, and implement claims management processes that support customers return to function and appropriate claim resolution.

• Responsible for addressing customer services inquiries from brokers, insureds, vendors, and/or legal representatives.

• Working with other departments on special initiatives and projects, provide input on project committee and steering committees, as required.

What you’ll bring

• Minimum of 2 years of validated Leadership skills in coaching/development of peers

• Disability or Case Management experience preferred

• Accident Benefits experience preferred

• Strong data analytical skills, to enable effective decision making.

• Excellent interpersonal skills, showing leadership but also vulnerability.

• Outstanding problem-solving skills (experience with data analysis an asset).

• Excellent communication skills, required to effectively articulate complex issues to colleagues, business leaders and external partners.

• Innovative mindset

• Coaching abilities

• Self-motivated

• Customer service oriented

• Driven to help others succeed

• Desire to continually develop self and others

What you’ll get

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Hybrid flexible work model.

• Outstanding career development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

#LI-MP1 #LI-Hybrid