Job Description
Claims Administration Intern
SIRVA Canada LP is a leader in Canada’s household goods moving industry through its national network of Allied Van Lines and North American Van Lines moving company agents. Since 1930 we’ve been helping individuals and families successfully relocate to new beginnings.
The Claims Administration Intern is responsible for assisting customers with cargo claims submissions and for supporting claims adjusters to adjudicate claims and prepare settlements. With proper telephone and email etiquette, they will clearly speak or write with customers, moving company agencies, drivers, repair firms and client representatives to investigate and resolve issues. The Intern will research, prepare, and store documentation and reports, requiring a keen sense of organization and effective time management skills. This position is essential for the team’s success in delivering fair and timely settlements to our customers.
Responsibilities
• Respond to customer inquiries (phone calls, email), set appointments, and direct calls appropriately
• Verify required information is obtained from customer, all accountable parties are identified
• Research contract paperwork, agreements, assessments, and customer information
• Trace missing items
• Ensure case communications and paperwork are systematically catalogued and filed
• Record accurate diary notes related to customer or supplier conversations, enter agency-settled claim information into system
• Prepare statistical and settlement reports and spreadsheets
• Work with Finance team on billing and payables matters
Qualifications
• Minimum 1 to 3 years’ experience in a customer service role within a corporate office setting
• Excellent written and verbal communication skills
• Proven experience with customer relations, customer service and problem-solving situations
• Process and results oriented; excellent organization skills
• Able to accurately interpret and apply policies
• Proficiency in MS Office applications (Word and Excel)
• Bilingual (English/French) language skills an asset
Education and Certification Requirements
• College diploma or enrolment in post-secondary studies preferred, or combination of completed high school education and tangible post-academic work experience
Additional Notes
• Position is located at Sirva’s Edmonton, AB office, located in west Edmonton. Hybrid (work-at-office with work-from-home) arrangement available.
• Government of Canada Reliability Status security clearance granted by CIISD/PSPC is required; the security clearance application will be facilitated via Sirva’s Company Security Officer (CSO)
At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable provincial and federal laws, we provide the following salary information for this position:
• Position Title: Claims Intern
• Salary Range: $20CAD/hr
• Benefits: Comprehensive benefits package that includes choice of two Medical plans and two dental plans; Retirement plan, RRSP employer match (after 1 year), Life & Disability Insurance, and more. Benefits are based on employment status and may not be available for temporary or part-time employees
Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.
For positions available outside Canada, salaries will take into account local currency and market conditions, which may differ from the CAD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.
• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
• Vacancy Status: This posting reflects an existing vacancy within our organization.
Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.
Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.
