Job Description

We’re growing our Assessing Team and now’s the time to join. If you enjoy being on site, applying sound technical judgement, and clearly guiding customers and builders through next steps, this role will suit you.

You will be responsible for visiting damaged properties to inspect what’s occurred and determine coverage in-line with our PDS and assist our repairers with the right repair approach based on what you see onsite.

You will spend time face to face with customers, explaining what happens next and being clear about the outcome. While this is an on-road assessing role, there will also be times where you complete assessments from your desktop. Some conversations are straightforward. Others mean walking through why something isn’t covered and standing by that decision. You’ll work closely with builders too, keeping everyone aligned and repairs moving

Setting You Up for Success

You’ll start with a structured onboarding program, learning how to apply policy, assess damage thoroughly, and document decisions accurately in our systems. From there, you’ll shadow experienced Assessors to build confidence before taking ownership of your own region.

By the 90‑day mark, you’ll be:

• Managing your own inspection schedule
• Reviewing and validating builder scopes and quotes against the PDS
• Navigating systems with confidence
• Communicating clear, timely outcomes to customers and builders

This is a role where your technical skills are valued, your judgement matters, and your ability to balance quality, clarity, and momentum truly makes a difference.

What you’ll have

• A building trade qualification with a building background or;
• Experience as an Insurance assessor, Loss adjuster, Builder, Restoration Specialist or Estimator, where you’ve scoped repairs and worked directly with customers and builders or;
• Experience in Desktop Home Assessing

What you’ll be doing

• National travel may be required during catastrophe events, when extra support is needed in affected areas.
• Inspect the damage, make the call onsite and back your decision, documenting the repair method so work moves forward without another layer stepping in to overrule it.
• Explain outcomes to customers face to face, walking them through what happens next and answering questions when decisions aren’t straightforward.
• Walk through scopes with builders, resolving disagreements and keeping repairs moving when timelines or methods are challenged.
• Manage your daily run sheet of new and active claims—balancing inspections, scope creation, follow-ups and documentation so repairs don’t stall.
• Use our DOS system daily to complete reports (it’s not the newest system, but once you learn it, you’re set), keeping documentation current so work doesn’t pile up.

What great looks like

• You connect the details across damage, reports and policy to make sound decisions, even when the answer isn’t obvious
• Customers leave your visit clear on what happens next, even when the outcome isn’t what they hoped for
• You roll up your sleeves when work builds up, helping move jobs forward instead of waiting for someone else to pick it up
• Repairs keep moving because you stay on top of timeframes and follow ups

If you can see yourself growing into this, you’ll likely love it here.

What you’ll get

• Practical benefits that support you day to day - A maintained company car, fuel card and mobile business tools, plus free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance.
• Clear pay and incentives - Performance-based incentives paid every six months, plus annual salary reviews.
• Time off you can plan around - The option to work a 9-day fortnight with every second Friday off plus, 22 days annual leave.
• Leaders who back your growth - Three weeks of paid training

Ready?

Hit Apply and we'll circle back!

Visit our youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.

Why Youi

We’re here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn’t go to plan, with real people helping real customers at the moments that matter most. It’s also a place where you can make your mark. We grow our own people here, with clear pathways, structured development and hands-on coaching helping many team members step into leadership roles across the business.