Job Description

You’ll love this role if you already understand how home claims work and you’re ready to build deeper capability on more complex losses.

Large Loss handles claims where homes have been seriously damaged or destroyed. These aren’t quick claims. They take patience, structure and clear communication with customers, assessors and repairers, especially when customers are stressed and trying to figure out what happens next. This is the kind of work where empathy really matters, because the decisions you make help people start putting their lives back together.

Most days you’ll be reviewing reports, applying policy and keeping multiple stakeholders aligned so claims keep moving. Some conversations will be straightforward. Others will be tougher, where customers need calm explanations and steady guidance. You won’t be left to figure it out alone. You’ll work alongside experienced advisors, take part in regular case reviews and build confidence managing more complex claims over time.

This role suits someone who has already worked in building and contents claims and understands how policy and repairs come together.

What you’ll be doing

• Manage a portfolio of large loss building and contents claims
• Review assessor and builder reports and apply policy to determine coverage decisions
• Guide customers through the claims process when their home has been seriously damaged or destroyed
• Coordinate repairs, inspections and temporary accommodation arrangements
• Work closely with assessors, builders and suppliers to keep claims progressing
• Maintain clear documentation while prioritising multiple claims at different stages

What you’ll have

• Experience managing building and contents insurance claims
• Confidence managing a portfolio of claims at different stages
• Strong understanding of policy interpretation and claims processes
• Experience working with assessors, builders or repairers
• High attention to detail with strong written and verbal communication
• Confidence using claims systems and managing competing priorities

What you’ll get

• Clear pay and incentives - Performance-based incentives, plus annual salary reviews
• Time off you can plan around - 22 days annual leave, Monday-Friday only role
• A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day
• Leaders who back your growth - Clear direction, regular coaching and real opportunities to step into new roles
• Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
• Work that has real purpose - Helping customers get back on track when life doesn’t go to plan

Ready?

Hit Apply and we'll circle back.

Why Youi

We’re here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn’t go to plan, with real people helping real customers at the moments that matter most. It’s also a place where you can make your mark. We grow our own people here, with clear pathways, structured development and hands-on coaching helping many team members step into leadership roles across the business.

We’re a performance-driven business, and effort doesn’t go unnoticed. Results are recognised and rewarded through incentives, everyday shout-outs and programs like Youi Stars. You’ll also see clear direction from senior leaders, with a strong focus on what matters most and a drive to get results without distractions. As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time.

It's work that’s a bit more you-shaped.