We’re seeking a dedicated Claims Handler - Italian/Dutch Speaker (m/f/d) to join our dynamic team at SIXT in Lisbon. In this role, you’ll take charge of managing damage claims, collaborating with internal and external partners, and delivering exceptional customer service. If you thrive in a diverse and fast-paced environment, enjoy solving complex challenges, and are ready to make a real impact, this opportunity is for you!
Apply now and become part of TEAM ORANGE! Please submit your application documents in English.
YOUR ROLE AT SIXT
You investigate and process damage claims efficiently, ensuring they align with our guidelines
You collaborate with internal teams, insurance companies, authorities, and damage experts
You provide exceptional customer service and communicate with clients in English and one of the following languages: Italian or Dutch.
You make informed decisions, contributing to a seamless claims management process
You handle a variety of cases, keep your work dynamic and enhance quality standards
YOUR SKILLS MATTER
Experience You have previous experience in claims management or customer service case solving and a passion for client interaction
Communication You possess exceptional written and verbal communication skills with a problem-solving mindset
Negotiation You demonstrate outstanding communication and negotiation skills and have a solution-focused working style
Interaction You can interact effectively with clients, insurance companies, and legal entities
Languages You are fluent in English and one of the following languages: Italian, or Dutch
WHAT WE OFFER
The SIXT Lisbon Experience Two of Lisbon's most exciting hubs — Factory Lisboa in Beato and ARTs Lisboa in Parque das Nações — are where you'll find your new home base. Expect a fast-paced, international atmosphere where ideas flow freely, people genuinely look out for each other, and no two days feel quite the same
Community & International Environment Join a truly global workplace with colleagues from many nationalities. Regular team events, community activities, and inspiring talks with internal and external speakers make our Lisbon hubs more than just an office
Flexibility & Modern Work Setup Benefit from a hybrid working model with two office days per week and flexible working hours. Our modern offices are designed for collaboration while allowing you the flexibility to work in the way that suits you best
AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve
Time Off & Wellbeing Enjoy 28 vacation days per year, an additional day off on your birthday, one volunteer day annually, and private health insurance that also covers your spouse and children free of charge
Everyday Benefits Receive a yearly Coverflex allowance and a daily meal allowance to make life a little easier every day
Employee Perks Get exclusive rates on all SIXT services, with special discounts extended to your family and friends. Because great perks are even better when you can share them
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Sixt SE with its registered office in Pullach near Munich, is a leading international provider of high-quality mobility services. With its products SIXT rent, SIXT share, SIXT ride and SIXT+ the company offers a uniquely integrated premium mobility service across the fields of vehicle and commercial vehicle rental, car sharing, ride hailing and car subscriptions. The products can be booked, among others, through the SIXT App, which also contains the services of its renowned mobility partners. SIXT has a presence in more than 100 countries around the globe. The company offers its customers experiences that inspire and exceed their expectations – through a lived culture of innovation, a consistent premium offering in terms of fleet and service, and an attractive price-performance ratio.
In 2024, SIXT achieved consolidated earnings before taxes of EUR 335.2 million and a significant increase in consolidated revenue to reach for the first time EUR 4.00 billion.
