Job Description

Claims Handler CH4

Department: Legal

Employment Type: Permanent - Full Time

Location: Liverpool

Keoghs are seeking a Claims Handler (CH4) to join their Liverpool team. The claims handler will pro-actively manage a caseload of Public Liability and Employers Liability & Property Damage (up to and including reserve limits of £40,000) to conclusion. In addition to handling a case load undertake auditing within the Department.

Key Accountabilities

• To create accurate Claims Management System records
• To ensure quality, service standards and productivity levels are maintained to a high standard
• To develop client contacts and an understanding of the client culture
• Where appropriate, attend client review meetings
• To assist with both internal & external auditing
• To undertake projects and to be able to deliver within agreed timescales
• To continually keep Managers abreast of any client changes and issues
• Report to Team Leader/Claims Unit Service Manager undertaking appropriate additional tasks
• Allocate new claims as and when required
• Carry out supervisory tasks appropriate to level and as per management instructions
• Undertake monthly audits for all fee earners in the Department
• Undertake client audits as required
• Develop and maintain an audit process, to allow for feedback to be recorded and retained. Outputs to be communicated to the Head of Operations, Team leaders and file handler

Experience, Skills and Qualifications

• Minimum 4 years claims handling, at least 3 years El/PL dealing with complex quantum
• Significant experience in the evaluation, negotiation and settlement of Public/Employers' Liability Claims is essential
• Experience providing training or supervising (desirable)
• Technical delivery would preferably include some RSI or CRPS – but not essential.
• Effectively prioritises workload and organises own work effectively
• Demonstrates an understanding of the market and industry

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation