Davies North America

Claims Handler CH2

Davies North America  •  Liverpool, GB (Onsite)  •  3 hours ago
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Job Description

Claims Handler CH2

Department: Legal

Employment Type: Permanent - Full Time

Location: Liverpool

Division: Corporate Risk – Pre-Litigation Casualty
Location: Liverpool (Office-based)
Reports to: Team Leader
Working Hours: 35 hours per week (Monday–Friday, 9:00am–5:00pm, with 1 hour unpaid lunch)

We are looking for a driven and detail-oriented Claims Handler to join our Corporate Risk team. In this role, you’ll take ownership of a varied caseload of Public Liability, Employers’ Liability, Property Damage, and Product Liability claims—handling each case from first notification through to settlement.

With claim values up to £20,000, this is a fantastic opportunity to develop your expertise in pre-litigation claims while delivering excellent outcomes for clients and claimants alike. You’ll play a key role in balancing technical accuracy, commercial awareness, and customer service.


Key Accountabilities

  • Managing a diverse caseload of liability and property damage claims from inception to settlement
  • Proactively progressing claims to achieve timely and cost-effective resolutions
  • Handling negotiations with claimants, solicitors, and third parties
  • Ensuring compliance with client SLAs and internal quality standards
  • Maintaining accurate, up-to-date records on the case management system
  • Delivering a high standard of client care and communication throughout the claims journey
  • Working collaboratively with colleagues while confidently managing your own workload
  • Supporting the Team Leader with additional tasks and contributing to team success
#INDUKI

Experience, Skills and Qualifications

  • Experience:
    • At least 12 months’ relevant claims experience, or
    • 6 months’ experience plus a law degree (or equivalent)
  • Working knowledge of the MOJ Claims Portal
  • Strong attention to detail and ability to assess risk effectively
  • Excellent communication and negotiation skills
  • Highly organised with the ability to prioritise and manage competing deadlines
  • A proactive and self-motivated approach to workload management
  • A team player who can also work independently with confidence
At Keoghs, we’re committed to building a workplace where people thrive. Our culture is shaped by our core values, which guide how we work with each other and our clients every day:
What You’ll Gain
  • Exposure to a broad range of claims, building your technical expertise
  • Opportunities to grow within a respected and forward-thinking legal environment
  • A supportive team culture that values development and collaboration

Benefits

  • Davies Incentive Plan
  • 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
  • Simply Health Care Cash Plan
  • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
  • Death In Service – after 1 years’ service
  • Pension Contribution based 5% Employee / 3% Employer
  • Employee Resource Groups
  • Employee Volunteering Programme
  • Cycle to Work Scheme*
  • Tech Scheme*
  • Season Ticket Loan*
  • Gym Flex*
  • Access to Online Discount Sites
  • Discounted Gourmet Society Membership
  • Discounted Tickets for Merlin Attractions nationwide
  • Discounts at local retail outlets
*after successfully completing probation
Davies North America

About Davies North America

We deliver professional services and technology solutions across the risk and insurance market, including claims, underwriting, distribution, regulation, customer experience, human capital, digital transformation and change management. 

 

Our global team of more than 8,000 professionals operate across the UK, Ireland, Bermuda, the U.S., Canada, Spain, Switzerland, and India, providing specialist solutions to more than 1,000 highly regulated and global clients - helping them to manage risk, operate their core business processes, transform, and grow. 

Davies U.S. is dedicated to bringing this breadth of insurance sector services to America and is quickly expanding. We provide valuable integrated claims capability and resources, operational and consulting solutions for the insurance market, and innovative InsurTech. 

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
Lakewood Ranch, Florida
Year Founded
1984
Website
davies-group.com
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