Job Description

We're looking for a Claims Handler to join the to join the Premier Claims team at our Head Office in Wallasey. Our total package is worth £29,570.79- £33,929.90

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

• Salary between £25,896.48- £29,791.37 dependant upon experience.
  
• Annual Bonus – approx. £2000 - £2500
• 5.5% Pension Contribution

Working Hours

• x2 Full Time – 37.5hrs per week
  
• x1 Monday- Friday 12-8
• x1 Wednesday- Sunday 37.5 hours

Leave

• 22 Days Annual Leave + 8 Bank Holidays
• AL increases to 25 days within 5 years' service
• Enhanced bereavement, sickness and maternity / paternity leave

Benefits

• Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
• 2 company-wide events per year & regular team socials
• A focus on training, development & career progression
• £1000 for successful employee referrals
• A modern, social office environment & facilities
• Access to discounted Mortgage & Insurance Services

The Role

You'll be part of the Premier Team who looks after Auger's premium clients, delivering an elevated level of customer service and a more tailored claim experience.

You'll manage insurance claims for Auger's premium clients from start to finish, delivering a higher level of customer service and a tailored, relationship-led claims experience.

• Handle drainage & water mains insurance claims for our premium clients
• Act as a dedicated point of contact, building strong relationships and delivering a tailored premier service throughout the claims journey
• Assess the liability of claims, and create proposals and quotes for on-site works
• Ensure claims are handled promptly and smoothly, whilst maintaining an elevated standard of customer care and communication
• Coordinate with engineers and contractors as needed, keeping premier clients and customers updated and reassured at every stage
• Anticipate client expectations and go the extra mile to deliver a premium service experience

What skills are we looking for?

• Excellent verbal and written communication, enabling you to convey information clearly and professionally
• A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
• A passion for customer care and an empathetic approach
• Strong teamwork attributes and a desire to help colleagues
• Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
• Good organisational abilities and attention to detail

You'll be a great fit for Auger if:

• You are great at caring for customers
• You are confident in finding solutions and overcoming unforeseen challenges
• You take pride in the high standard of your work
• You are enthusiastic, self-motivated and like to take ownership
• You are looking for a stable place to build a long-term career
• You have a clear DBS

Our interview process

• Stage 1 - Short 15 min phone call with our HR team
• Stage 2 - Interview with management at our HQ

For further information, please visit our website;

www.auger.co.uk