Job Description

We are looking for a Claims Handler to work within Business Operations. The role encompasses a number of different tasks. A large part of the role concerns dealing with court paperwork, in addition to composing responses to various legal and non-legal arguments. A successful applicant will also be required to brief external advocates, engage in mediation with motorists, and contact County Courts throughout England and Wales (as and when required). This will necessitate a detailed understanding of the relevant laws and the ability to apply them correctly.

We’re looking for candidates with relationship skills, a strong work ethic, the ability to learn and adapt to new information quickly, commercial understanding, drive and adaptability. This role will require a good attention to detail, and the successful candidate will need to be proactive and organised. The successful candidate will also need an ability to write well and a good grasp of computer processes is essential.

Key Duties & Responsibilities:

• Managing your own case load of claims and taking them through the full court process.
• Dealing with correspondence from the courts and ensuring that all case records are kept up to date.
• Undertaking legal research.
• Prepare routine correspondence.
• Preparing pleadings and court forms.
• Creating and monitoring possible instalment plans with motorists.
• Preparing defences on a case-by-case basis and briefing external advocates. This will need an understanding of the applicable laws and their relevance to each case. This could include drafting instructions to counsel.
• Creating, developing and maintaining a close relationship with Parkingeye’s external advocacy service.
• Completing mediation appointments in order to try and settle court claims.
• Adhoc duties as requested by the Enforcement Manager and contributing to the team effort.
• Knowledge of Civil Procedure Rules essential.

Personal attributes & Skills:

• Excellent IT skills and the ability to produce own correspondence and documentation.
• Excellent written communication
• A professional qualification/degree preferred however not essential.
• Excellent interpersonal skills, with the ability to communicate confidently and professionally
• Excellent time management and organisational skills and the ability to prioritise own workload.
• Experience in a similar role would be preferable, but not essential.
• Living the Parkingeye Blend Values: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust, Drive Excellence

Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.