Job Description

Claims Handler – Prompt Resolution Team
Leeds (Hybrid – 4 days office / 1 day home)
Full-time | Permanent
Great salary + bonus + excellent benefits

Make your mark when it matters most!

At Markel, insurance is more than a policy — it’s a promise. A promise to help people rebuild after unexpected events, and to give businesses the confidence to move forward. As part of our Prompt Resolution Team, you’ll be right at the heart of that promise, managing claims that genuinely impact people’s lives, while building a career with real progression and support.

Why this role?

• Join a high-performing, supportive team in Leeds with a strong culture of collaboration and development

• Opportunities have become available due to internal promotion and growth, not attrition

• Gain exposure across Employer’s Liability, Public Liability and Property claims

• Benefit from structured training, funded CII qualifications and clear career pathways

Whether you’re developing your insurance career or bringing transferable skills, this is a role where you can grow fast and make a real impact.

What you’ll be doing:

You’ll take ownership of your own portfolio of claims from first notification through to settlement, including:

• Managing a mixed caseload of low-value injury (EL/PL) and property damage claims

• Investigating claims, reviewing policy coverage and making fair, informed decisions

• Working closely with policyholders, brokers and loss adjusters

• Building strong relationships and delivering excellent customer outcomes

• Prioritising workloads and progressing claims efficiently in a fast-paced environment

• Contributing to continuous improvement and team projects

• You’ll manage a varied portfolio, combining high-volume, low-touch liability claims with more hands-on property cases

What we’re looking for:

We’re open-minded on background, what matters most is your potential.

You might come from:

• Insurance claims, underwriting, broking or operations

• Property or liability claims

• Customer-focused roles within insurance

• A legal or academic background (e.g. law graduate)

You’ll bring:

• Strong communication and relationship-building skills

• A proactive, problem-solving attitude

• Organisation and attention to detail

• Confidence speaking with customers

• A genuine desire to learn and build a long-term career

If you join permanently, we’ll support you in studying towards your CII qualifications

What’s in it for you:

• Competitive salary & great annual bonus

• Hybrid working (4 days in Leeds, 1 from home)

• 25 days holiday + bank holidays (option to buy/sell)

• Private medical, dental & strong pension scheme

• Fully funded professional qualifications (CII)

• Clear progression routes into senior, specialist or leadership roles

• A genuinely supportive, people-first culture

A team where you’ll thrive:

• Approx. 7-person team with strong peer support

• Office-based, collaborative and social environment

• Regular team interaction, coaching and development

• Real exposure to experienced colleagues and leadership

This is not a call centre role, you’ll handle your own cases, with meaningful work and real ownership.

About Markel:

Markel is a Fortune 500 global specialist insurer, with over 60 offices worldwide.

We’re proud of our values:

• We’re all about people

• We win together

• We strive for better

• We enjoy the everyday

• We think further

They guide everything we do — from how we support customers to how we develop our people.

Ready to take the next step?

If you’re looking for a role where you can learn, grow and make a real difference, we’d love to hear from you.

Apply now and start your journey with Markel.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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