Job Description

Claims Handler (ATE Legal Expenses) – 12 Month FTC
Croydon | Hybrid Working (3 Days Office / 2 Days Home)

Great salary + 5% FTC Completion Bonus + Excellent Benefits

Looking for a role where you can combine your legal or insurance experience with a great team culture and genuine work-life balance?

We're looking for a Claims Handler to join our After The Event (ATE) Legal Expenses Claims Team on a 12-month fixed-term contract covering maternity leave. Working as part of a close-knit team of five based in our Croydon office, you'll manage legal expenses claims relating to Personal Injury, Clinical Negligence and Professional Negligence matters, while building valuable experience within a highly specialised area of insurance.

Whether you currently work within insurance claims, legal expenses, personal injury, clinical negligence, liability claims, or have a paralegal/legal background, this could be an excellent opportunity to broaden your experience in a supportive and collaborative environment.

About the Team:

Our ATE Claims team assesses and manages legal expenses insurance claims that support litigation across a range of legal disciplines. We work closely with solicitors and legal professionals, helping fund the costs associated with pursuing legal action.

Unlike many claims environments, this role involves minimal inbound calls and focuses primarily on claim assessment, policy interpretation, relationship management and written communication. Most communication is conducted via email, creating a steady and professional workload rather than a high-volume call centre environment.

What You'll Be Doing:

As a Claims Handler you'll manage your own caseload and be responsible for:

• Assessing legal expenses insurance claims against policy terms and conditions.

• Investigating the validity of claims and gathering relevant evidence.

• Reviewing and authorising payment of:

  • Medical reports

  • Expert reports

  • Medical records costs

  • Travel expenses

  • Other legal disbursements

• Calculating settlement values and issuing valid claim payments.

• Maintaining accurate claims records and reserves.

• Managing approximately 40 claims per month.

• Building relationships with solicitors and legal professionals.

• Managing your own workload, diary and priorities.

• Ensuring service standards and SLA requirements are achieved.

• Supporting monthly file audit and reporting activities.

Who We're Looking For:

We're open to candidates from either legal or insurance backgrounds.

You may currently be:

• A Claims Handler dealing with Personal Injury, Clinical Negligence, Liability or Professional Negligence claims.

• A Legal Expenses Claims Handler.

• A Paralegal or Legal Assistant looking to gain broader commercial experience.

• An early-career legal professional seeking exposure to insurance and legal expenses.

We'd love to hear from you if you have:

• Previous claims handling or legal case management experience.

• Experience within insurance, legal services or litigation.

• Strong written communication skills.

• Excellent attention to detail.

• The ability to analyse information and interpret policy wording.

• Strong organisational and workload management skills.

• A positive, team-focused attitude.

Particularly Relevant Experience:

• Personal Injury

• Clinical Negligence

• Professional Negligence

• Liability Claims

• Legal Expenses Insurance

• Paralegal / Legal Assistant experience

What Makes This Role Different?

• Hybrid working with 3 days in the Croydon office

• Friendly, supportive and collaborative team culture

• Exposure to legal expenses insurance and solicitor-facing claims

• Limited telephone work – predominantly email-based communication

• Opportunity to develop expertise in a specialist area of claims

• Competitive benefits package and FTC completion bonus

• Genuine work-life balance with a Monday-Friday, 9am-5pm schedule

What You'll Receive:

• Great salary + 5% FTC completion bonus

• 25 days holiday plus bank holidays

• Additional flexible benefits package

Please Note:

This role is based in Croydon and requires attendance in the office three days per week. Candidates should be comfortable committing to a 12-month fixed-term contract and be able to travel regularly to the Croydon office.

Why Markel?

At Markel, insurance is more than a policy, it's about helping people when it matters most. We believe in putting people first, encouraging collaboration, investing in development and giving employees the opportunity to make a real impact every day.

If you're looking to join a supportive team, develop specialist expertise and take ownership of your own caseload, we'd love to hear from you.

Apply today and take the next step in your claims or legal career.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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