Job Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Title: Claims Handler
Location: Ipswich & Martlesham
Salary: Negotiable + Benefits

We are currently looking for an experienced claims handler to join the lively and welcoming teams in Ipswich and Martlesham (nr.Ipswich). You will work in both offices, albeit predominantly based in Martlesham.

Our offices consists of a wealth of experience enabling the provision of independent advice and specialist expertise in various trade sectors whether it be construction, manufacturing, transport, process or the food industries. The objective being to provide unbiased and informed choice, fantastic customer service and market buying power that delivers the right insurance protection.

In this role you will proactively manage a caseload of claims from notification through to settlement. The role includes but is not limited to checking that cover applies, creating the necessary file/record and if applicable, keeping the Director/Account Executive/Handler up to date with the present position on various insurance claims.

This is a good long term opportunity that will suit a person looking to further their career in insurance at an international broker.

The day to day:

• Handle claims allocated, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, appointing Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, issuing settlement cheques for applicable claims and maintaining accurate computer records.
• Produce statistics and information as required by Directors/Account Executives/Handlers on claims for clients.
• Establish links with clients, Insurers, loss adjusters, engineers and other relevant parties.
• Attend client meetings where appropriate.
• Be conversant with and adhere to the Company’s Complaints Procedures.
• Be conversant with Company Procedures Manual and the requirements of the FCA and to implement and maintain procedures as stipulated.
• Ensure compliance with Health and Safety legislation and requirements and to highlight and report any relevant situations.

What’s on offer:

• Competitive/Negotiable salary package & additional benefits
• Joint pension contribution scheme
• Career progression

Your Experience:

• Minimum 5 years working in a claims environment.
• Broker experience preferred but insurer experience considered.

• Cross claims handling experience including motor, property, transit and liability.
• Excellent understanding of insurance claims, products and wordings.
• Good IT skills and ability with systems and procedures/processes.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.