Job Description

• Manage agency communications to resolve enquiries and issues related to shipping documents (e.g., B/L, agreements, DO).
• Coordinate immediate remedial actions for incidents/accidents with ports and relevant stakeholders.
• Assess inspection/survey needs, liaise with cargo interests and liable parties, and capture information for claims/insurance records.
• Issue guidelines/procedures to agents and monitor compliance.
• Validate claimant standing/title and right of claim.
• Collect and analyze evidence (from agents, claimants, and surveyors) to determine cause, extent, and recommendations.
• Prepare case recommendations, report to HQ when outside local authority, and communicate final decisions to claimants.
• Negotiate/arrange settlements as needed and escalate legal strategy by appointing local counsel for court actions.
• Pursue third-party recovery: identify liable parties, file recovery claims, follow up persistently, and issue periodic recovery status reports.
• Handle unclaimed cargo and operational controls (costs/contracts/OOG/insurance): minimize exposure per local rules, manage release/disposal, update systems, approve SAP costs, review contracts, and arrange special insurance where required.

Requirements

• At least 5 years of experience in claims & insurance with good knowledge in liner shipping industry. Candidates having experience in insurance industry may also be considered.
• University degree or above in Logistics industry / Shipping / Insurance or Management
• Possess sound analytical thinking and ability to handle case independently
• Good command of spoken and written English and Mandarin
• Good computer knowledge including MS Word, Excel & PowerPoint and Chinese word processing
• Willing to work under pressure
• Self-motivated with excellent communication and interpersonal skills
• A good team player with internal staff in different departments and countries