Job Description

Claims & Deductions Associate

Company: Nestlé Business Solutions

Location: Cairo, Egypt

Department: Order To Cash

Work Model: Hybrid

Position Summary

Joining Nestlé means becoming part of the world's largest food and beverage company. At our core, we are a people-driven organization committed to enhancing quality of life and contributing to a healthier future.

The Claims and Deductions Management is accountable to register, analyze and collaborate with internal stakeholders to solve customer claims and deductions. In addition, the role monitors open claims and deductions to ensure that the aging of those are within the market defined turnaround time for resolution.

A Day in the Life

• Responsible for the reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally by Nestlé (C&D).
• Responsible for gathering the required information (including internal collaboration) and document cases for the proper categorization in case of uncategorized claims
• Reviews and ensures that all claim’s related documentation is attached in the case
• Manages claims and deduction resolution through collaboration with Sales, MSSU / CFSC, Finance, Marketing, Physical Logistics and Supply Chain
• Manages the closure of non-valid claims and deductions with Collections
• Responsible for ensuring that all customer claims and deductions are closed within predefined timeframes
• Trigger and Review Claims and Deductions Ageing Report
• Propose list of deductions to be purged and claims to be closed - According to Market Credit Policy - and execute proposal after Credit Management approval
• Monitor and Close Open Customer Credit Notes
• Resolve digitization issues and register manually customer claims in case of digitization failures
• Ensures regular and effective reporting of the Key Performance Indicators (KPIs/PPIs/Health Checks) and Claims and Deduction Management activities to minimize risk and proactively identify problem areas using analytical tools.
• Proposes the rules to identify duplicate Claims records, rules to match deductions with credit notes and rules to match existing Credit Notes with Claim Cases.
• Participate on Continuous Improvement activities related to Claims and Deduction Management.

What Will Make You Successful

• 1-2 years of experience in business/accounting or finance role
• Proficient in Excel, PowerPoint, and Outlook
• Proficient in SAP and Trade Management Systems
• Analytical skills and background in accounting are an advantage
• Flexibility and adaptability to the demands and requirements of a fast-placed environment with multiple priorities; ability to work on large quantities of data and assignments simultaneously
• Proficiency in English and language of the market (where applicable)
• Bachelor's degree in Finance, Accounting, Economics, or a related field.