Job Description

Claims Customer Service Agent

Join an award-winning workplace where your contribution truly makes a difference. Named

Best Workplace 2026 and recognised in the Top 100 Best Workplaces for Development, we're committed to creating an environment where our people can grow, thrive, and succeed.

Are you looking for a phone-based customer service role in the insurance industry join our friendly team in Salisbury.

Claims customer Service Advisors are instrumental in ensuring new and existing customers experience outstanding service via all communication channels (E-mail, telephone & live chat).

Key Responsibilities

• Building rapport with internal and external customers and vet practices to establish excellent communication & relationships.
• Respond to all written and phone enquiries in a prompt and professional manner.
• Assist to ensure targets and performance standards are consistently achieved in line with corporate, and regulatory requirements.
• Ensuring company service standards are always met
• To continue to improve the customer/broker experience ensuring they receive a professional and efficient service as well as identifying solutions for improvements and enhancing the customer service provisions
• Maintain high quality output and achieve SLAs and KPIs.
• Assist Claims with calls and contacting vets to obtain all information required in the claims assessments
• Accurate and regular data entry
• Take ownership and support the Claims teams (Admin/Assessors).

About you

• Confident in the use of Microsoft packages
• Excellent attention to detail with the ability to work under pressure
• Strong team player with great organisation skills
• Proactive approach to problem solving and work in general
• Excellent written and verbal communication skills
• Previous experience of working in a customer focussed environment
• Previous telephone experience (desirable)
• Willingness to take on a variety of tasks
• Experience of working to time-based target
• Ability to prioritise workload and organise time efficiently

What We Offer

• 23 days holiday per year (increasing with length of service)
• Your birthday off (paid)
• 4 x salary life assurance
• Company pension
• Healthcare including 24/7 GP advise & mental health helpline
• Employee assistance programme

Interested? Click apply today!