Job Description

Company: Wells Enterprises (a Ferrero Company)

Functional Area: Shared Services

The Role

Under general supervision, provide financial, administrative and clerical services related to Customer Claims functions to ensure effective, efficient and accurate financial and administrative operations while complying with established policies and procedures.

What You’ll Do

• Claims/Deductions - Required to gather, research, and access relevant documentation to support account specific claims/deduction data in an accurate and timely manner. When applicable, dispute unapproved and inaccurate deductions with external customers to receive repayment.
• Settlement - Responsible for resolving and settling claims within established corporate policies, procedures and practices in an accurate and timely manner.
• Financial and Data Monitoring - Responsible for monitoring data for approved customer spending programs and direct payment. Flag and report any inconsistencies to management. Expected to deliver prompt and accurate resolution of trade settlements and reasonable and calculable accrual of trade spend liabilities. Monitor specific accrual levels as to provide feedback pertaining to business development/promotional funds.
• Post Audit - Analyze and process customer post audits for assigned accounts. This includes validation by using a variety of software applications and resources to substantiate findings.
• Rebates - Required to calculate and process program rebates on a monthly, quarterly and/or annual basis for assigned accounts and end user contracts, ensuring payments are accurate and paid within established turnaround time.
• Communication - Communicate customer driven behaviors and trends causing increased claims activities and invalid deduction. Develop effective working partnerships with customers, brokers, and internal customers to identify and resolve non-compliant behaviors/issues.
• Process Improvements - Continually provide feedback to improve policies, practices and procedures.
• Team Resource - May serve as a resource to assist other team members by cross-training, answering questions, providing solutions, and/or serving as back-up as needed.

What You’ll Bring

• Associate’s Degree, in Accounting, Business or Related field or equivalent work experience.
• Prefer 1-3 years of related customer service or financial administrative support experience.
• Knowledge - Proficient with Microsoft Office; intermediate skills with Microsoft Excel and preferred experience with Oracle applications.
• Skills - Excellent organizational skills coupled with strong communication and customer service skills. Accurate and effective problem solving/analytical skills. A strong eye for detail. Possess skills to handle stress, negotiate, and manage conflict.

• Abilities - Ability to multi-task, work independently and determine priorities. Must be adaptable, proactive and able to respond quickly to departmental demands. Ability to work well within a close-knit team environment and work in a cross-functional work environment.

Wells Enterprises is an EEO/AA employer M/F/Vet/Dis

Wells Enterprises, a Ferrero company, is one of the largest ice cream manufacturers in the United States and the maker of well-loved brands including Blue Bunny, Halo Top, Bomb Pop, and Blue Ribbon Classics and today Trolli, Butterfinger 100grand, Baby Ruth, Nutella and Kinder Bueno

Wells Enterprises is a 2 billion company employing 4,000 employees, across 4 production plants and 2 main hub locations, Chicago and Le Mars Guided by innovation, quality, and a people-first mindset, Wells is committed to delighting consumers and developing exceptional teams.

As part of the Ferrero Group, Wells combines its strong U.S. heritage with Ferrero’s global standards of excellence, offering a unique opportunity to grow within a dynamic, values-driven, and international environment.

At Wells, our people—and their experience—sit at the heart of our ambition. Learn more at www.wellsenterprisesinc.com

What We Offer

At Wells, we’re proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual incentive bonus based on Company performance. Learn more about our benefits here