Job Description

We're looking for a Claims Coordinator to join our team in Dandenong and deliver exceptional service while managing a portfolio of restoration claims.

About the Role

Reporting to the Claims Team Leader, you will be responsible for the end-to-end management of restoration claims, ensuring timely resolutions, strong stakeholder communication, and a high level of customer satisfaction.

Key Responsibilities

• Manage a portfolio of restoration claims from lodgement through to completion.
• Review claim instructions and determine the appropriate course of action.
• Liaise with clients, customers, suppliers, and internal teams to ensure claims progress efficiently.
• Provide regular updates and support to stakeholders throughout the claims process.
• Monitor claim costs and manage invoices accurately and on time.
• Maintain accurate records, reports, and claim notes.
• Resolve issues promptly and escalate where required.
• Ensure compliance with client SLAs, KPIs, and company procedures.

About You

• Previous experience managing your own claims portfolio (Highly regarded).
• Understanding of Insurance Contracts Act and FSRA legislation (Highly regarded).
• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication and relationship-building skills.
• Strong problem-solving and negotiation abilities.
• A proactive, customer-focused approach.
• Ability to thrive in a fast-paced, KPI-driven environment.
• Positive attitude and strong team mindset.

What Ambrose Construct Group can offer

• A supportive, safe, and encouraging workplace culture with a passionate team who are proud of their work.
• A competitive remuneration package based on your experience level.
• Access to our Employee Assistance Program.
• A Referral program that awards you with $2000 for referring a successful candidate, so you can be rewarded for supporting your team’s growth.
• A seamless induction, professional development and learning opportunities.
• Modern office facilities and resources.
• Staff morale and engagement initiatives such as fortnightly morning tea and monthly BBQ.

Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note: Only short-listed applicants will be contacted.

If this sounds like the role for you, apply now!