Claims Coordinator
Headquarters Full Time 19.65 - 22.11 (Hourly)Benefits
- Join a company committed to making a positive impact in the community
- Receive a competitive salary
- Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
- Earn 4 weeks of paid time off (PTO) each year
- Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
- Contribute to our company-sponsored 401(k) retirement plan
- Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
- Participate in our wellness program, which includes free health screenings
- Use our Employee Assistance Program (EAP) for confidential support and resources
- Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
- Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
- Work out anytime at one of our nine onsite gyms, available 24/7
- Enjoy free MetroLink and MetroBus access
- Save with discounted cell phone plans
Let us support your well-being and professional growth while making a difference!
The Claims Coordinator is responsible for coordinating and supporting initiatives relative to the receipt, evaluation, and processing of incidents and potential claims.
Job Responsibilities
• Manages the dedicated claims phone line and email, ensuring timely intake and response to potential claims.
• Receives and evaluates Transit Service Manager (TSM) reports, incident reports, and phone calls to determine whether a claim should be initiated.
• Enters incident data, photos, and reports into claims system for Third Party Administrator (TPA) review.
• Receives medical bills and claim documents to scan and forward to the TPA.
• Coordinates and manages light duty safety training program for employees.
• Requests documents, wage statements, photos, and videos as required for claims processing.
• Locates archived videos, shares with adjusters and medical providers via web call or file transfer protocol (FTP), and creates copies for attorneys
• Manages claims related Subpoena and Letter of Representation response including requesting data, tracking, and supplying appropriate data to the TPA in a timely manner.
• Identifies potential incidents for National Transit Database (NTD) reporting
• Receives and processes subrogation checks to ensure accurate reporting to accounting and the claims system.
• Receives all incoming mail, reviews, scans, and forwards to the TPA.
• Maintains claims filing of record storage and retrieval system.
• Manages third party Certificate of Insurance filing and retention.
• Assists with filing of claims documents.
• Assists with report creation.
• Provides support with data entry and filing.
Knowledge, Skills, and Abilities
• Excellent customer service skills.
• Broad technology experience including Origami, Safety Vision/Foresight Pro, Oracle, Microsoft Office, OneDrive and Adobe Acrobat; capability to learn and understand more complex software.
• Ability to effectively communicate with all Bi-State Development (BSD) departments and all levels of staff & management.
• Ability to plan, develop, and implement projects while promoting a teamwork environment and assimilating numerous complex projects, tasks, demands and opportunities at the same time.
• Evaluation skills enabling prioritization of tasks and projects.
• Ability to maintain confidential information about claims and employees.