Job Description

Claims Coordinator

Department: Governance & Administration

Employment Type: Full Time

Location: Romania

Reporting To: Mila Matthews

Key Responsibilities

• Track and manage active claims, damages, and incident cases from initiation through resolution.
• Coordinate communication with subcontractors, claimants, and internal departments.
• Maintain organized claim files, documentation, photos, invoices, reports, and correspondence.
• Assist with investigations, evidence collection, and preparation of claim summaries.
• Monitor deadlines, response timelines, payments, and outstanding balances related to claims.
• Prepare formal notices, demand letters, status updates, and reports.
• Follow up with subcontractors regarding damages, reimbursements, corrective actions, and supporting documentation.
• Maintain claim trackers and ensure accurate data entry and reporting.
• Support risk management and compliance initiatives related to damages and claims.
• Escalate unresolved or high-risk matters to management.

Skills, Knowledge and Expertise

• Strong organizational and administrative skills with high attention to detail.
• Excellent English written and verbal communication skills.
• Ability to manage multiple tasks, deadlines, and priorities simultaneously.
• Experience working with claims, insurance, legal coordination, construction, utilities, or subcontractor management preferred.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Strong follow-up and problem-solving skills.
• Project Coordination

Benefits

• Competitive salary package;
• Being part of an international, dynamic work environment;
• Professional development (seminars, courses);
• Medical Insurance (MedLife) – subject to successful completion of the probation period;
• Opportunity to work in a fast-growing international company with significant impact in its industry;
• 7Card.