Job Description

UBS are looking for an experienced proactive Claims Coordinator to join our team and play a key role in delivering exceptional service while managing daily scheduling operations.

About UBS:

With a proud history spanning over 26 years in the insurance building repairs domain, UBS stands as a trusted partner to some of Australia’s most distinguished insurance companies. We are the front line for people who have experienced loss and devastation, and our role is to make a complex process simple whilst supporting our customers through the rebuilding process. At UBS, our vision is rebuilding dreams by providing quality rebuilds at competitive costs.

About our Core Values:

At UBS we:

• are open and honest
• own our decisions
• are collaborative and solution focused
• embrace change
• are role models, our behaviours build strong relationship

About the role:

This role sits at the heart of our claims & admin team, delivering excellent customer service with efficient scheduling. The role is the first point of contact for customers at UBS while ensuring assessments, and resources are coordinated seamlessly. The Claims Coordinator is pivotal in guaranteeing customer satisfaction, fostering positive relationships with appropriate stakeholders whilst being able to address issues professionally and effectively. This role is extremely fast paced, and requires empathy, attention to detail, flexibility, agility, and responsiveness to support the achievement of key performance indicators of the role.

Responsibilities

• Provide friendly, responsive, and professional customer service via phone, email, and other channels
• Scheduling of on-site building assessments, including virtual assessments and resubmissions within set Key Performance Indicators
• Liaise with property owners, trades, subcontractors and internal teams to ensure efficient service delivery
• Maintain accurate records and customer information
• Identify opportunities to improve scheduling efficiency and customer experience
• Address all customer inquiries, requests, and complaints via phone, email, or chat in a prompt and professional manner.
• Record and maintain accurate customer information, interactions, and transactions in Netsuite and insurer portals.
• Provide administrative and claims support as required.

About you:

• Previous experience in a customer service role is essential
• Experience in scheduling, rostering, or coordination is highly desirable
• Strong organisational skills with the ability to multitask and prioritise
• Excellent communication and problem-solving abilities
• High attention to detail and ability to work in a fast-paced environment
• Confident using systems and learning new technology

Requirements:

• 100 points of identification (Driver License or Passport)
• Current Clear National Police

What we offer:

• Competitive salary package commensurate with experience
• Supportive leadership team and collaborative work environment
• Long-term career development opportunities

Inclusion and Diversity

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

Apply now!