Discovery Limited

Claims Consultant (Generalist)

Discovery Limited  •  Onsite  •  6 hours ago
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Job Description

Key Purpose

To take full ownership of the administration of all warranty claims for Discovery Insure clients and brokers, in close collaboration with M-Sure.

The role serves as a critical link between M-Sure, the client, and the broker, ensuring a seamless and efficient claims experience while upholding service excellence and technical accuracy.

Areas of responsibility may include but not limited to

  • Accurately process and submit warranty claims in line with manufacturer and policy guidelines.
  • Review repair orders and supporting documents to ensure accuracy and completeness.
  • Investigate and resolve claim discrepancies.
  • Proactively follow up on pending approvals.
  • Maintain and update warranty records, ensuring data integrity and timely reporting.
  • Serve as the liaison between service technicians, advisors and M-Sure representatives.
  • Support internal warranty audits and contribute to continuous process enhancements.
  • Clearly explain warranty coverage to clients and brokers when required.
  • Manage customer and broker queries related to warranty claims with professionalism and empathy.

Education and Experience

  • Matric (Essential).
  • Minimum of 2 years’ experience in a warranty claims administration role within an automotive dealership or warranty provider (Essential).
  • Mechanical engineering N4 (Advantageous).
  • Experience in a client-facing or claims advisory role within a short-term insurance call centre environment (Advantageous)

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Discovery Limited

About Discovery Limited

Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to make this vision a reality.

Fuelled by our passion for enhancing lives and our desire to innovate, Discovery consistently sets global standards, creating shared value through shared intellectual capital. A testament to this is our Vitality programme, which is both a platform to incentivise people to live healthier lives as well as a channel through which shared value is delivered.

We are a proudly South African-born, global company with health, life and short term insurance operations in South Africa and the United Kingdom, and a presence in Germany, France, the United States, Canada, Australia, Singapore, Hong Kong, Philippines, Thailand, Malaysia, China and Japan through our Global Vitality Network. We uphold our promise of shared value by being a positive disruptor that focusses on bringing about sustainable change in the lives of the people and communities we serve across the globe.

Our Vitality Shared-Value Insurance model has received international recognition, including being ranked 17th in Fortune’s index of 51 companies “changing the world” in August 2015, and named a leading health innovator at the World Economic Forum in January 2017.

Our values of leadership, honesty, innovation and fairness act as our compass, directing our business practices to take advantage of every opportunity while looking for ways to dazzle clients.

With an unwavering commitment to being the best shared value insurance organisation in the world, Discovery is a powerful force for social good.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Johannesburg, ZA
Year Founded
1992
Website
discovery.co.za
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