Job Purpose
Obtain information from insured or designated persons for the purpose of validating claims using all resources available.
Responsibilities
Administration
Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
Correspondence
Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customised responses.
Document Management
Create, organise and maintain files containing the correspondence relating to policies and matters.
Document Preparation
Prepare and manage claim documentation for customers.
Work Scheduling and Allocation
Organise own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
Policy Development & Implementation
Support others by carrying out routine policy-related tasks.
Client & Customer Management (External)
Help manage clients by carrying out standard activities and providing support to others.
Client & Customer Management (Internal)
Help manage internal clients by carrying out standard activities and providing support to others.
Data Collection and Analysis
Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
Education
Grade 12/ SAQA Accredited Equivalent (Essential); FAIS recognised qualification (Essential)
Experience
Experienced practitioner able to work unsupervised (13 months to 3 years); Very limited (0 to 3 months)
Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africa’s leading and innovative financial institutions.
These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms.
Our origins go back to 1 June 1985, when Auto & General Insurance was launched into the South African market. We have since grown into a group of subsidiaries of which Auto & General now forms a part.
Today, we own some of South Africa’s most loved and recognisable brands, each finding a better way to give their unique group of customers peace of mind.
We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans they’re working so hard for.
We’re proven pioneers with a hunger for doing and being the best we can, bringing customer-focused innovation and service excellence to the financial services industry.
We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
TIH is a licensed controlling company.
