At Ando Insurance, we’re not your typical insurer. We’re people-led, values-driven, and proud of the role we play when things go wrong and our customers need us most.
This is where insurance becomes real.
We’re looking for an experienced Claims Consultant to join us on a 12 month fixed term contract, covering parental leave.You’ll be managing a portfolio of personal lines claims, owning the claim journey end to end - from first notification through to settlement - supporting customers through what can often be stressful and emotional situations.
We work in a broker-intermediated model, so you’ll build strong, trusted relationships with brokers as well as customers. It’s a partnership and your ability to communicate clearly, empathetically and confidently will make all the difference.
Our preference is for this role to be Auckland based, but we are also open to hearing from stand-out candidates based in CHCH.
What you’ll be doing
Managing personal lines claims from lodgement through to settlement
Making confident, well-reasoned decisions within your delegated authority
Owning the customer and broker experience from start to finish
Explaining policy coverage and outcomes in a clear, human way
Supporting customers through difficult situations with empathy and professionalism
Supporting team workflow and contributing to a positive, high-performing environment
Looking for smarter, better ways to do what we do
What you’ll bring
Experience managing personal lines insurance claims
Sound judgement and the confidence to make decisions
Strong communication skills and the ability to build trusted relationships
A calm, empathetic approach and genuine care for customer outcomes
A proactive, self-driven mindset
Why Ando?
We’re bloody good humans who genuinely care - about our customers and about each other. You won’t be just a number here. You’ll be part of a supportive, collaborative team where your voice matters and your impact is visible.
Our people-centred benefits include:
$500 annual wellbeing allowance
Flexible hybrid working (2-3 days in the office)
50% off Auckland Transport to commute to work
20 days wellbeing (sick) leave
Brand new offices boasting a golf simulator, gym, Pilates studio & sauna
Ando is growing fast and it is possible there will be other permanent opportunities that crop up. If you’re looking to get your foot in the door with Ando - we’d love to hear from you. Apply today!
Ando is a multi-lines insurance business and sell our policies through
New Zealand’s leading insurance brokers. We operate as an underwriting agency and claims agent of The Hollard Insurance Company Pty Ltd, we are a Lloyd’s coverholder and an agent of HDI Global Speciality SE – New Zealand.
At Ando, we believe the core purpose of insurance is to help people minimise losses when things go wrong. That's why we see insurance as a relationship, not just a transaction. We've built our business on long-term partnerships and shared value, always striving to positively impact the wellbeing of New Zealanders.
We’re proud that we’re a bit different from regular insurance companies – recognising that it’s our people, and their relationships, who make that difference. We know when to work hard, be focused and smart, but we also know to never underestimate the importance of the human connections that make us tick and get along.
At Ando, we leave egos at the door, creating a culture of trust and respect. This fosters strong relationships and a dynamic team where every voice is heard, fresh ideas are welcomed, and positive intent drives everything we do. If that sounds like something you’d like to be part of, then ‘Jump in’!
https://careers.ando.co.nz/
