Job Description

Claims Case Manager

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Reporting To: Jasmine Davies

Key Responsibilities

• Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
• Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and Treating Customers Fairly.
• Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
• Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
• Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure.
• Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
• Team Player: Positive vibes, great teamwork, and a culture that feels like home.

Skills, Knowledge and Expertise

• Relevant Claims Experience
• Good Customer Service Skills
• Time Management Wizardry
• Interpersonal Charm

• SLA Performance: You’ll ace it.
• Phone Audit: Your phone skills? A+
• Lifecycle Metrics: You’ll own them.
• Audit: No breaches here.
• PDR Forms: Completed and shining.
• Team Performance: You’re the MVP.

Benefits

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension matching contribution model with the following contribution rates:
  Employee 1.5%, Employer 2%
  Employee 3%, Employer 3%
  Employee 5%, Employer 5%
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Refer a Friend
• Cycle to Work Scheme
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include holiday purchase