You'll love this role if you're the person people turn to when they need answers.
You enjoy helping people, solving problems and bringing clarity when things feel uncertain. Maybe you've worked in customer service, hospitality, retail, property administration, or another role where communication and good judgement matter.
As a Claims Advisor, you'll help customers when life doesn't go to plan. Whether it's damage to their home, a vehicle accident or something else they rely on every day, you'll be the person helping them understand what happens next and guiding them through the process.
In this role, you'll manage a portfolio of claims from start to finish. You'll spend your days speaking with customers, reviewing information, organising repairs, coordinating suppliers and making decisions that help keep claims moving. No two claims are exactly the same, which means you'll be constantly learning, problem solving and building your confidence.
You'll be supported by paid training, on-the-job coaching and experienced leaders from day one. We'll teach you insurance part and you'll bring the curiosity, communication skills and willingness to learn.
Many of our leaders started in frontline roles just like this one. If you're looking for meaningful work, genuine development and a role that can grow with you, you'll likely love it here.
If you can see yourself growing into this, you’ll likely love it here.
Ready?
Hit Apply and we'll circle back.
We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when life doesn’t go to plan. Every conversation, every decision, every day you’re part of raising the bar for want awesome service really means.
We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes. We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.
And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.
Work that’s a bit more you-shaped.
"Some of the conversations are tough, but helping a customer move forward when they're having a difficult day is what makes this role so rewarding."
From the moment we opened our doors, Youi has been committed to doing things differently. We're not your average insurance company - we're a challenger brand that's shaking up the industry by offering consumers a fresh, alternative choice. We believe that insurance should be tailored to the unique needs and lifestyles of our customers, and that's why we insure homes and cars of all shapes and sizes. Because at Youi, what makes us unique is you.
We've put in the hard work to build a strong brand and a culture that prioritises innovation and agility. Our team of over 1,700 employees across three countries is dedicated to providing the best possible service to our customers. We're passionate about building a great company that prioritises its people and their development. It's this unwavering commitment to our people that's key to our success.
