Job Description

This role is for an experienced motor assessor or someone with trade qualifications in panelbeating, spraypainting or mechanical who has advanced their knowledge within the smash repair industry and wants to sign off the repairs, helping customers get back on the road when life hasn’t gone to plan.

You’ll inspect vehicles, scope the damage, review quotes and make the call on what’s fair and reasonable. Some days you’ll be out on the road assessing vehicles. Other times you’ll be back home reviewing estimates, writing reports and progressing claims.

It’s still a full 38-hour week and the days can be busy, moving between assessments, customers and repairers. But compared to life in the workshop, it’s a different pace and easier on the body long term. Many Assessors also choose a 9-day fortnight and split their time between on-road inspections and desktop work from home.

What you’ll be doing

• Full-time hybrid role with office located in Silverwater
• Inspect damaged vehicles and validate claims
• Scope repairs and review repairer estimates
• Authorise fair, evidence-based repair outcomes
• Identify discrepancies or potential fraud indicators
• Apply policy and assess liability considerations
• Manage customer expectations professionally
• Manage your diary and turnaround times
• Work closely with service providers to ensure quality repairs
• Maintain thorough documentation and compliance standards

What you’ll have

• A trade qualification in Panel Beating or Spray Painting (essential)
• Experience in estimating and assessing
• Bonus points if you’ve worked with watercraft or specialty vehicles
• Current Drivers Licence

What great looks like

• Stay steady when a customer is frustrated and still explain your decision clearly.
• Make calls based on evidence and policy, not pressure.
• Comfortable backing your judgement, even when the answer is unpopular.
• Notice details others miss and document them properly.
• Follow jobs through to completion.
• Prioritise safety, compliance and doing it right over doing it fast.
• Repairers respect you because you are fair, consistent and clear.

What you get

• Practical benefits that support you day to day - A maintained company car, fuel card and mobile business tools, plus free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance.
• Clear pay and incentives - Performance-based incentives paid every six months, plus annual salary reviews.
• Time off you can plan around - The option to work a 9-day fortnight with every second Friday off plus, 22 days annual leave.
• A culture you can feel - Regular team connection, recognition and events that keep you part of the bigger picture, even when you're out on the road.
• Leaders who back your growth - Three weeks of paid training to set you up properly, followed by clear direction and regular coaching as you build confidence.
• Work that has real purpose - Helping customers get back on track when life doesn’t go to plan.

Ready?

Hit  Apply and we'll circle back!

Why Youi

We’re here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn’t go to plan, with real people helping real customers at the moments that matter most. It’s also a place where you can make your mark. We grow our own people here, with clear pathways, structured development and hands-on coaching helping many team members step into leadership roles across the business.

We’re a performance-driven business, and effort doesn’t go unnoticed. Results are recognised and rewarded through incentives, everyday shout-outs and programs like Youi Stars. You’ll also see clear direction from senior leaders, with a strong focus on what matters most and a drive to get results without distractions. As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time. Work that’s a bit more you-shaped.