Job Description

Our employer partner is into insurance and financial services and currently looking to add an experienced Claims Call Centre Associate to their team!

Job Overview:

The Claims Call Centre Associate is responsible for processing insurance claims, documenting loss reports, coordinating claim intake, and providing timely, high-quality customer service while supporting specialized projects and collaborating with internal and external stakeholders.

Key Responsibilities:

• Process routine and complex first reports of loss through various channels, ensuring accurate documentation and timely follow-up.
• Handle technical claims-related duties and support specialized projects and pilot initiatives.
• Coordinate the intake and appropriate routing of claims requiring specialized expertise.
• Monitor workloads and manage resources in accordance with established procedures.
• Collaborate with internal teams, including underwriters, account managers, and claims specialists.
• Communicate professionally with external partners, including insurance agents and brokers.
• Follow applicable legal, regulatory, and compliance requirements.
• Meet departmental targets for service quality, call availability, and productivity.
• Perform additional duties as assigned by management.

Qualifications:

• High school diploma or equivalent, with at least two years of customer service experience; alternatively, an eligible insurance apprenticeship with an associate degree.
• Completion of basic insurance coursework.
• At least 18 months of contact centre experience.
• Advanced Microsoft Office skills.
• Knowledge of the insurance industry is an asset.
• Insurance licensing or the ability to obtain the required licence, as applicable.
• For positions based in Quebec, fluency in written and spoken French and English is required.water

We thank all applicants interested in this opportunity; however, please note that only selected candidates will be contacted regarding next steps.

Recruitment Transparency & Compliance Statement

Jumpstart Refugee Talent advertises Ontario-based employment opportunities in alignment with the Employment Standards Act (ESA) job posting requirements effective January 1, 2026.

As a third-party sourcing organization, Jumpstart reviews publicly advertised postings to support compliance with applicable requirements, including:

• Review of compensation disclosures
• Prohibition on “Canadian experience” requirements
• Disclosure of artificial intelligence use (where applicable)
• Maintenance of posting records for compliance purposes
• Procedures to identify and address potentially fraudulent or misleading job postings

Jumpstart does not conduct hiring or make employment decisions. Employers remain responsible for final recruitment processes and employment determinations.