Job Description

Hellas Direct is a dynamic and innovative insurtech company dedicated to redefining insurance and making customers’ lives better by providing personalized and affordable solutions. We are currently looking for an empathetic, communicative, and detail-oriented Claims Call Center Team Member to join our Operations and Claims team. If you thrive in a supportive, collaborative environment where teamwork makes a real difference in client satisfaction, we would love to speak with you!

What you will be doing

As a key member of our team, you will be the compassionate voice and helpful guide for our clients during their claims journey. You will evaluate incoming invoices from customers and external partners for claims and repairs, manage communications seamlessly, and ensure every claimant feels supported, listened to, and well-informed.

Key Responsibilities

• Customer Support and Guidance: Answer incoming calls and emails from claimants and customers regarding the status of their claims with empathy, clarity, and professionalism.
• Information and Resolution: Provide accurate, valid, and complete information using appropriate tools and methods, ensuring complex processes are clear and easy to understand.
• Cross-Functional Collaboration: Liaise closely with Product, Business Development, and Claims teams to continually enhance Hellas Direct features and streamline workflows.
• Issue Escalation: Identify and escalate complex issues or discrepancies to the appropriate internal teams promptly to ensure swift resolution.
• Detailed Record Keeping: Maintain meticulous, accurate records of all customer interactions and updates within our claims management system.

What we are looking for

• Strong communication and interpersonal skills.
• Good organizational and time-management skills.
• Ability to strictly follow deadlines and established procedures.
• Good communication and interpersonal skills.
• Fluency in Romanian and English is required (both written and spoken).
• Good problem-solving skills, particularly when reviewing technical documentation.
• Excellent negotiation, communication, and interpersonal skills.
• Strong problem-solving abilities with high attention to detail when reviewing legal/technical documentation.
• Proficiency in modern software and digital tools.

Benefits

• Monthly gross salary range is 6,800 to 7,095 RON (x12 months).
• Medical Subscription.
• Employee’s discount for car insurance.
• 25 days of annual leave.
• Meal voucher for each working day per month.