Job Description

For over 150 years, we've never stopped finding better ways to protect Australians. As one of the nation’s leading life insurers, we’re driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do.

At TAL, we’re empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world’s largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be.

At TAL, our Claims Associates play a vital role in helping customers navigate some of life’s most challenging moments with care, confidence and compassion. By supporting the claims journey and assessing simpler claims, they help ensure timely, fair and thoughtful outcomes while connecting customers with the support they need. This role contributes to TAL’s purpose of protecting people, not just providing insurance, by delivering a high-quality claims experience that builds trust and makes a meaningful difference when it matters most.

In this role you will:

• Coordinate claims administration activities to support efficient and timely claim assessment.
• Manage a portfolio of low-complexity claims to deliver positive customer outcomes.
• Provide responsive support to customers by resolving straightforward claims enquiries.
• Summarise key customer and medical information to enable informed claims decisions.
• Monitor claim workflows and priorities to maintain service standards and timely delivery.
• Collaborate with internal specialists and stakeholders to progress claims effectively and efficiently.

Qualifications

• Bring customer service experience and a commitment to delivering positive outcomes for customers.
• Communicate with empathy and care, building trust with customers during challenging life events.
• Apply strong problem-solving skills to identify solutions and support the efficient progression of claims.
• Build positive working relationships with customers, colleagues and stakeholders to achieve the best outcomes.
• Demonstrate strong attention to detail to ensure work is accurate, compliant and high quality.
• Learn and apply technical knowledge, including medical terminology and claims-related information, with confidence and curiosity.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately