Job Description

What it’s like to be a Northbridge Claims Assistant

As a Claims Assistant, you’ll play a key role in supporting our adjusters across all claims lines by providing prompt and efficient technical and administrative services. This is a fast-paced, deadline-driven role where attention to detail is essential. You’ll manage a variety of tasks, from processing payments and invoices to coordinating with police detachments for reports, and ensuring claims files are accurate and up to date. You’ll also help manage shared inboxes, support internal teams, and rotate in-office mail handling with your team on a hybrid schedule. This is not a call-queue role—your focus will be on organization, accuracy, and collaboration.

We want your talent!

If you are great at:

• Checking and receiving new claims
• Answering incoming inquiries
• Assisting claims adjuster with administrative tasks
• Sorting and distributing mail and faxes
• Data editing, verification, and reconciliation activities

And you have:

• Post-secondary school education or equivalent on the job experience.
• Previous experience in an office environment is an asset
• Excellent filing, keyboarding and data entry skills
• Strong technical skills with MS Office Suite

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

We’re committed to pay transparency and fairness. The base salary range for this role is $38,000 to $58,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you.

This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves.

#LI-Hybrid

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.