Zip Water is an industry leading filtered boiling, chilled and sparkling water specialist, known globally for being home to the world’s most advanced range of drinking water solutions. We provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.
We are pleased to announce this exciting opportunity to join our Supply Chain team as a Claims & Returns Coordinator. This role is responsible for the end-to-end management, administration and continuous improvement of customer returns, carrier collections and transport claims processes. The role acts as the central coordination point between Customer Service, Logistics, Warehouse, Finance, Sales and external carriers to ensure returned goods, collection activities, customer credits and claims recoveries are managed efficiently and professionally.
The position will also drive return reduction initiatives, identify root causes, improve customer experience, maximize recovery of costs from carriers and customers, and provide KPI reporting and governance across the returns and claim function. This is an office-based role to be close to the warehouse returns and logistic teams.
Experience in processing claims with logistics companies such as DPD, DHL, etc, is essential
With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced range of drinking water solutions.
Founded in Australia in 1947, we’ve always been innovators, advancing and perfecting our drinking water technology for decades. Today, we provide businesses and homes in more than 70 countries with an extensive range of high-quality drinking and hot water solutions, designed to transform the way individuals, organisations and businesses provide water, for good.
The values at the core of our products are simple – quality craftsmanship, unparalleled design, unbeatable technology and a sustainability promise. Our dedication to developing world-leading drinking water systems that positively impact health and wellbeing, as well as the planet, mean that you can trust in the quality of every single system we produce.
On top of the continual development of innovative energy efficient technology, Zip is committed to helping reduce the worldwide plastic waste problem by providing an alternative to single-use plastic drinking water bottles, encouraging the world to reuse, refill and refresh.
