DHL

Claims and Dispute Officer

DHL  •  Republic of the Philippines (Onsite)  •  18 hours ago
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Job Description

About us

  1. POD Receiving and ValidationCheck incoming proof of delivery documents.Generate data from S4 Hana, TMS and DigihaulPrepare daily monitoring reportsValidate completeness of billing documents (stamp, signatures delivery date)Received and job file closed shipment in DigihaulPOD Tagging of received documents in TMSScanning and renaming of PODUploading of renamed POD in shared pointGeneration of data in Simplicollect and update all Pod for delivery Validation.Sending of transmittal received to truckerAspen accounts validation and for transmittal to Aspen.2. Data Reconciliation & Issue ResolutionCompare delivery records in the system with proof of delivery documents to ensure accuracyInvestigate delivery discrepancies and coordinate with concerned teamsCorrect errors in records and update the system promptlyResolve issues that may affect billing, reporting, or customer confirmationPrepare and Present POD KPI reports and attend meetings in the absence of POD Team Lead3. Customer Coordination & SupportRespond to customer request related to pod.Provide delivery confirmation signed POD and trip status.Maintain clear and professional communication with customer.4. Documentation & ComplianceEnsure all proof of delivery documents are complete, accurate, and properly filedSupport audits by providing correct delivery documentationMaintain records according to company procedures and compliance standards

Responsibilities

· Knowledge of billing systems (TMS, SAP - S4HANA, DigiHaul, Simpli Collect)· Proficiency in MS Excel (pivot, VLOOKUP, formulas)· Familiarity with logistics/transportation operations is an advantage

Requirements

· Bachelor’s degree in Accountancy, Finance, Business Administration, or related field.· Detail-oriented· Basic reconciliation and billing knowledge· Good communication for document follow-ups· Working knowledge of TMS/S4HANA (or can be trained)· High level of integrity and professionalism · Ability to work under pressure and meet tight deadlines

DHL

About DHL

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivaled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.

With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as "The logistics company for the world".

DHL is part of DHL Group.

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https://group.dhl.com/en/data-protection.html

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Bonn, DE
Year Founded
Unknown
Website
dhl.com
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