Job Description

Role: ​ ​ Claims Analytics Analyst - Maternity Cover (9 month FTC)

Location: Singapore

Position type: Full time, contract

The main purpose of the Claims Analytics Analyst will be:

• To support the Head of Claims Optimisation and Claims Leadership Team in ensuring the provision of a robust, reliable and governed ‘one version of the truth’ claims dataset and suite of self-serve dashboard reports. This dataset and dashboard reports should be delivered in a readily accessible format which will support Claims in extracting valuable insights.

• To support Claims with the delivery of accurate and insightful claims reporting. These reports will ensure a better understanding of Claims performance and enable a more timely and better decision-making process.

• To support Claims Managers, through delivery of data and MI accessibility, in their oversight of their portfolio of claims, ensuring that the best outcomes are achieved consistently for our Clients and business, aligning to MS Amlin values.

About The Job

While there is rarely a typical day, here’s a snapshot of some of the key parts of the job:

• To proactively support the delivery of the Claims MI strategy by leveraging a deep technical understanding of Claims and MI/Analytical tools to provide ‘one version of the truth’, robust, accessible data to Claims team and wider business.

• Collaborate with counterparts across Claims, including our strategic partner, and other functions to deliver required MI and data requests. This will include proactively prioritising delivery where needed, to ensure that the Claims Analytics teams resource is used in an efficient way.

• To oversee and manage the large loss reporting tools (including the Open Large Loss Report, CAT Report and Claims Watchlist) with the consequent provision of analysis and insights.

• To support in assessing the MI and Analytics training needs of the Claims department, working with the Claims Business Manager via the Claims Professional of the Future (“CPoF”) initiative to ensure that relevant training programs and resource is available to upskill.

• To proactively identify ways to continuously improve and future-proof Claims datasets, reporting tools and outputs to ensure that they are fit for purpose and extract as much value from our data as possible.

• To support the Claims Managers with the ongoing oversight and performance of claims data and analytical services provided by Genpact.

• To proactively participate on claims initiatives, as required.

You’re going to enjoy the job if you also:

• Are data-orientated and analytically minded – ability to leverage data to enable the provision of insights

• Have excellent communication skills – ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media.

• Have strong ability to build trust and manage relationships with external and internal stakeholders

• Problem-solving – ability to break down complex issues and spot trends, patterns and interdependencies

• Decision-making - proven sound judgement and decision-making capability, even under time-pressure

• High-performance mentality – self- motivated, outcome driven with energy and determination to succeed in a fast–paced environment of business transformation

• Growth Mindset – desire for continuous improvement of self, team-members and claims service to be their ‘best version’; actively seeking out ways to modernize and improve our service and being flexible to change in line with our clients’ and business’ evolving requirements

What you’ll need:

• Proven MI data analysis and applicable MI systems experience

• Knowledge of claims operations, technical claims lifecycles and reserving practices (desirable)

• CII or similar professional qualification (desirable)

• Data and Analytical tools and system including knowledge of Microsoft Office (PowerBI, Excel, e.g., ECF, Excel

• Account/portfolio management experience

• Willingness to travel and attend client events

What you can expect from us:

A competitive salary and benefits package is a given, but you can also expect:

• A great team and supportive colleagues

• Hybrid Working environment

• Flexible Working

• A strong focus on diversity, inclusion and equal opportunities

• A programme of wellbeing and mental health support

• Employer-supported volunteering (ESV)

• Continuous learning and study support

• Structured career development

• An open mind (especially to new ideas and ways of doing things)

About MS Amlin

MS Amlin is part of a global top-10 insurance group, MS&AD. We’re made up of four distinct businesses covering global reinsurance, Lloyds franchise, local specialty insurer, and business services.

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