Job Description

Louisiana-Pacific Corporation (LP Building Solutions) is a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. LP’s values-driven culture creates an environment where talented and hardworking people thrive in an ethical, inclusive, challenging, and rewarding place to work. Since our founding in 1972, we’ve developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America. For more information, visit LPCorp.com.

Job Purpose

Interact effectively with LP customers to provide superior warranty administration and technical services. Ensure that all warranty claims are handled in a consistent, timely, and structured manner while maintaining all claims data for the accurate analysis and reporting of product performance trends. Deliver expert technical advice on the proper application and installation of LP products.

We’d love to meet you if...

… you’re energized by big challenges and creating a plan to meet the challenge

… you enjoy working with others to deliver great work

… you’re innovative and looking for a values-driven, positive culture and environment

In this position you will have the opportunity to:

• Facilitate claims and their resolution in a manner exhibiting excellent customer service for the customer
• Answer in-coming calls and assist claimants, distributors, retailers, contractors, architects, code officials, and homeowners with their concerns
• Maintain and dispense technical knowledge of manufacturing methods, quality procedures, industry and company installation requirements, and all other information needed to effectively handle technical and warranty issues
• Initiate inspection process, interpret inspection reports, investigate repair options, and negotiate a fair resolution for the claim
• Prepare and submit detailed reports that include photographs and repair cost calculations using the National Construction Estimator or RSMeans
• Provide guidance and assistance to third party inspectors and LP personel as related to the inspection procedures
• Develop, document, and maintain assigned standard operating procedures including interactive technical libraries and data systems
• Complete on-site inspections as required
• Communicate with customers on claim status, investigation updates, and claim resolutions
• Update and maintain the CLAIMS System with all relevant claim information
• Compile and validate claim resolution payments through check, credit, or EFT processing
• Provide technical knowledge to Corporate Legal department in the resolution of litigious claims
• Update LP Quality, Manufacturing, Sales, & Marketing on product performance issues and customer concerns
• Occasional travel may be required

What do I need to be successful?

Qualifications: Skills, Knowledge, Ability

• Demonstrated knowledge of claims processing.
• Knowledge of construction industry, transportation, and logistics.
• Strong math skills.
• Skill in claim negotiation and settlement
• Good critical thinking skills
• Ability to remain objective
• Good communication and interpersonal skills
• Ability to use a computer and supporting software

Experience

• 3+ years of general office experience
• Experience with a forest products or manufacturing industry desirable
• Experience in a customer service environment and working with customers to resolve complex issues
• Experience in general building construction
• Any equivalent combination of education and experience that demonstrates the ability to perform the key responsibilities of this position

Education

• Bachelor’s degree, or a combination of education and experience that demonstrates the capability to perform the key
• responsibilities of this position

Work Environment

• Home Office

#LI-REMOTE

LP offers competitive salaries and comprehensive benefits and programs including health and welfare benefits, 401(k) program, career mobility, tuition reimbursement, volunteer opportunities, profit sharing and more.