Job Description

Basic Purpose
Promotes customer service while investigating and resolving claims against the company in a fair and equitable manner, minimizing financial loss to the company. Investigates and pursues claims against other parties who have damaged company property and maximize financial recoveries in a fair and equitable manner.

Essential Duties and Responsibilities

• Investigates facts and circumstances surrounding each claim incident. Organizes and maintains an electronic file and works to develop methods and tactics consistent with department and company policy.
• Monitors general claims email and voicemail lines; responds to routine requests and forwards other requests to the appropriate party; provides claims billing supporting data to responsible party insurance carriers, obtains police department reports; submits small claims filings, report SR-1 to DMV.
• Responds to customer and claimant inquires in a timely and professional manner.
  Works collectively with others in the Claim Department.
• Develops working relationships with company personnel and outside parties to facilitate the timely resolution of pending claims.
• Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.
• Participates in additional professional industry learning and development as the role develops.
• Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.

Performs related duties as assigned.

Essential Education, Skills, and Environment
Education and Work Experience
High school diploma or related certifications and one year of related work experience.

Specialized Knowledge and Skills
Demonstrated knowledge of:
• Claims management software
• Experience in claims subrogation
• An understanding of claim investigation, assembling and organizing data in order to analyze the claim.
• A familiarity with utility delivery functions and objectives, including distribution construction and repair methods, tracking and costing systems.
• A familiarity with laws and industry regulations and practices relating to distribution facilities placement and liability for damage to these facilities.

Demonstrated skills such as:
• Effective oral and written communication skills, including presentation skills.
• Effective interpersonal skills and customer relationship skills.
• Effective analytical, problem-solving and decision-making skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Demonstrated ability to meet goals and produce desired results.
• Proficiency with Microsoft computer applications including Word, Excel and Access.
• Promotes teamwork and operates well in a rapidly changing business environment.

Equipment and Applications
PCs, word processing, spreadsheet and database software.

Work Environment and Physical Demands
General office environment. Ability to work in extreme condition, including outside work. Ability to be on call 24 hours a day and 7 days a week, as scheduled.

Note: Immigration Sponsorship
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but is NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For more information regarding work visas, please visit www.uscis.gov.

NV Energy is looking for qualified people to join us in one of the premier energy companies in the West. Located in the fastest growing state in the United States, NV Energy provides electricity to 1.3 million customers throughout Nevada as well as a state tourist population exceeding 40 million annually. Among the many communities we serve are Las Vegas, Reno-Sparks, Henderson, Elko and South Lake Tahoe. We also provide natural gas to more than 155,000 citizens in the Reno-Sparks area.