Job Description

We are looking for motivated individuals with strong problem-solving skills, sound judgment, attention to detail, and a commitment to exceptional customer service. As a Claims Advisor, you will review, evaluate, and resolve claims by gathering information, interpreting contract terms, and making informed decisions using established guidelines. This role supports our Auto Warranty Claims Department, where you will learn about vehicle service contracts, repair processes, and claim handling. Prior claims or automotive experience is helpful but not required. We provide training and value candidates who are eager to learn, take ownership, and work well with others.

Minimum Qualifications:

• High school diploma or equivalent combination of education and experience.
• Claims handling, investigation, adjudication, automotive, or related customer service experience is a plus, but not required.
• We are willing to train candidates with strong transferable skills and a willingness to learn.

Primary Job Functions:

• Review and evaluate vehicle service contract claims using contract terms, supporting documentation, and company guidelines.
• Gather facts, ask focused questions, and communicate with customers and repair facilities to understand reported concerns and repair findings.
• Review estimates, labor, parts pricing, and other supporting information; learn to assess appropriate repair scope and costs.
• Identify missing or conflicting information; request clarification or inspections and escalate potential fraud or other concerns appropriately.
• Make timely, well-supported decisions within assigned authority and clearly explain approvals, denials, and next steps.
• Deliver excellent service to contract holders, dealerships, repair facilities, and business partners, including during difficult conversations.
• Manage calls, emails, follow-ups, and claim documentation accurately across multiple systems.
• Learn automotive terminology, vehicle service contract coverage, processes, and systems through training and ongoing development.
• Meet quality, productivity, and service standards and identify opportunities to improve the claims experience.

The above-cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Skills & Competencies Required:

• Quick learner who can absorb new processes, technical concepts, and contract rules and apply them accurately.
• Critical thinker with sound judgment distinguishes facts from assumptions, tests inconsistent information, and knows when more evidence is needed.
• Confident decisionmaker who takes ownership, acts within authority, and escalates appropriately.
• High-level customer service, active listening, empathy, de-escalation, and clear verbal and written communication.
• Ability to read and interpret written contract terms and explain complex decisions in plain language.
• Adaptability, attention to detail, time management, and comfort juggling competing priorities.
• Computer proficiency and ability to navigate multiple applications at once; basic math and cost-comparison skills.
• Professionalism, teamwork, discretion with sensitive information, and willingness to accept feedback and keep learning.

Additional Information:

• Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.
• Fortegra is not accepting unsolicited resumes from search firms for this position.
• Internal Notice: As part of our commitment to talent development, this position is open for internal promotion applications at the time of public posting.

Job Posting Disclaimer:

Fortegra has recently been made aware of unauthorized communications regarding career opportunities by individuals not associated with Fortegra or our recruitment team. Fortegra will only contact you from the Fortegra domain address (@fortegra.com). If you receive a message from someone posing as a Fortegra recruiter via text message, WhatsApp, Telegram or other messaging platform, please report it as phishing and block the sender.

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