Job Description

We have opportunities available to help support employers and injured workers with a focus on facilitating successful return-to-work outcomes.

WorkCover Queensland is committed to making a positive difference to people’s lives. Our purpose is clear: we collaborate with and support our customers to keep Queenslanders working. Our customers are central to everything we do. We strive to understand our customers’ needs in depth to deliver valuable experiences and tailored solutions. Our people are purpose-driven, and we foster an environment that motivates everyone to contribute and create impact.

About The Role:

As a Claims Advisor, you will facilitate the rehabilitation and return to work of customers with physical, mental and psychological trauma based injuries sustained at work. You will build influential relationships with a range of stakeholders including allied health providers, employers and injured workers to achieve positive, early return to work outcomes.

Please note: For the first three months in this role, you’ll be required to attend the Brisbane CBD office for on-site training. This will be Monday to Friday, between the hours of 8:00am and 5:30 pm.

After successfully completing your probation/training period, our “5 in 10" (50% in office, per fortnight) work-from-home policy will apply.

About You:

• A customer experience professional
• Emotionally resilient and composed in challenging situations
• Strong problem solver and decision maker with excellent time management
• Collaborative team member who proactively contributes to solutions
• Experience in a similar role (case management, insurance, health or relationship management)
• Relevant tertiary qualifications in health, psychology, business or law are advantageous

Benefits:

• Comprehensive 12-week training program to set you up for success in the role
• Competitive salary and access to banked time (up to 2 banked days per month)
• Regular training and secondment opportunities within a large and successful organisation
• Study assistance and leadership development programs
• Convenient CBD location with easy access to public transport, coffee and dining options
• Flexible hybrid working following 3-month probation
• An organisation that values workplace culture, job satisfaction and work-life balance
• End of trip facilitates to support active commuting such as cycling, walking or jogging into work
• Dedicated wellness program offering discounted private health insurance and an Employee Assistance Program.

If you want to join a leading organisation that invests in its people whilst providing the opportunity to positively impact the lives every day, take the next step and apply today.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).