Job Description

We're looking for an enthusiastic individual with great attention to detail and organisational skills, to join our friendly Claims team!

About us

Specialising in pet insurance, Tedaisy Insurance Group brings products to market that address the demands and needs of today’s online consumer. We use data and analytics to deliver the best products at the best price supported by awesome digital customer experience. We’re looking for ambitious, passionate and brave individuals to join our growing team and help us develop our people.

The Role

• Logging of claims via email and post (entering information onto spreadsheets and into computer systems )
• Requesting further information from customers or veterinary practices for additional information when required (via e-mail or phone)
• Matching requested information to the claims
• Allocating claims to the desired person/queue
• Assisting with queries from the business and customers
• Triaging claims
• Escalation queries
• Reporting to the team leader and collating information
• Reporting any system errors
• Working with the team leader/team to enhance processes

About you

• Excellent attention to detail
• Highly organised
• Pleasant telephone manner
• Ability to work to set deadlines
• Proactive and enthusiastic
• Ability to engage with customers and external stakeholders in a professional manner
• Team player with a can-do attitude
• Previous admin experience

Benefits:

• 23 days holiday per year (increasing to 30 days with length of service)
• Your birthday off (paid)
• Free breakfast/lunch on site
• 4 x salary life assurance
• Company Pension
• Private Healthcare
• £500 towards your wellbeing
• Discounts to retailers and company products
• Employee assistance programme

Home working available after training.

Interested? Apply today!