Job Description

Grade: A3

Location: Dublin (Hybrid working: 50% office-based, 50% remote)

Here at Royal London, we are looking for a Claims Administrator to join our Operations team, supporting the administration of Life, Serious Illness and Income Protection claims.

In this role, you'll play a key part in ensuring claims are processed accurately, efficiently and in line with regulatory requirements, while providing a professional and empathetic service to brokers, customers and their families.

What you'll be doing

• Supporting the administration of Life, Serious Illness and Income Protection claims and enquiries.
• Processing and checking claim documentation, calculations and payments in line with company procedures and regulatory requirements.
• Maintaining accurate customer records and updating internal systems.
• Working closely with Claims Assessors to support the assessment and management of claims.
• Handling customer and broker enquiries professionally and efficiently.
• Supporting the triage of claims-related calls.
• Ensuring all activities are completed in line with Consumer Protection Code, GDPR and Treating Customers Fairly principles.
• Contributing to continuous improvement initiatives and helping to enhance the customer experience.

About you

We're looking for someone who is customer-focused, organised and able to balance accuracy with empathy.

You'll ideally bring:

• Experience within Financial Services, Insurance, Life & Pensions or a customer service environment.
• Knowledge of Life, Serious Illness and Income Protection products.
• Strong attention to detail and the ability to work accurately within service level agreements.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to prioritise workloads effectively.
• A positive, collaborative and proactive approach.
• Good Microsoft Office skills and confidence learning new systems.

Qualifications

• APA Life, Pensions and Investments qualification as a minimum.
• Commitment to achieve QFA within an agreed timeframe.
• Understanding of relevant regulatory requirements within the Irish Life & Pensions industry would be advantageous.

Our approach to compensation is designed to help us attract, inspire and retain the best talent. We aim to pay employees fairly and competitively across all levels and roles. The base salary range for this position is:

€43,200 to € 47,520

This range takes into account the wide range of factors that are considered when making compensation decisions, including but not limited to skill sets; role; skills and experience; and qualifications. This range is an estimate, and further details on salary and total compensation aspects will be shared with candidates during the recruitment process.

Base salary is only one component of our total package. Other rewards include participation in a discretionary bonus scheme and a comprehensive benefits package and pension. We are committed to fostering a flexible work environment that enables employees to thrive personally and professionally.

About Royal London Ireland

Based in St Stephen’s Green in Dublin, Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited, the largest mutual life, pensions, and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes.

Our culture is welcoming and friendly; we aim to make you always feel included. We encourage applications from those who may be on extended career break or from different work sectors and seeking to move into financial services. We are open to discussing flexible work arrangements.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.