Job Description

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What you do

The role of Claims Administrator involves recording medical claims for clients worldwide. We ensure a high level of customer service, while registering claims within our service level agreement. The Claims Administration Department is a very fast paced and challenging environment.

KEY RESPONSIBILITIES
Key responsibilities will include, but are not limited to, the following:

• Preparation, Scanning and Registering of incoming claims received by post and email to ensure that daily clear to zero targets are achieved.
• Data enter incoming claims to optimize claims adjudication and ensure departmental Service Level Agreements are achieved.
• Collate and post claims letters in order to provide clients with notification of their claim settlement. • Liaise with other departments for support to ensure an efficient and professional response is given, thereby achieving customer satisfaction. • Support Global Offices with administration duties.• Maintain accurate filing records in a manner that allows files to be located quickly, thereby ensuring that customer queries can be dealt with efficiently.
• Resend unsuccessful emails ensuring customers are notified of the status of their claim.
• Other ad hoc duties as required.

What you bring

• 1 – 2 years Administration experience
• Keyboard skills
• Proficiency in MS Office
• A highly customer-focused individual with strong interpersonal and communicative skills
• Excellent attention to detail
• Team player
• Ability to work under pressure and to meet tight deadlines and service standards
• Fluency in English and a second language
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What we offer

Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:

• Dynamic and Multinational working environment
• Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning)
• A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance etc.
• Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad.
• Discouts on Allianz Partners products
• Modern Offices

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

97672 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.