Job Description

Claims Administrator

Department: Claims

Employment Type: Permanent - Full Time

Location: Malta (Birkirkara)

Claims Administrator

Malta – Birkirkara

Hybrid, two days in office

Permanent / full-time

We are a fast-growing global reinsurance speciality company servicing the insurance markets of Lloyd’s, Europe and North America.

We’re hiring a Claims Administrator to join our Claims team and learn the business from the ground up. This is a great opportunity for a recent graduate or someone early in their career who’s organised, curious and keen to build practical experience in a global insurance environment.

Key Responsibilities

• Support the Claims team with accurate processing and administration of claims files
• Review and update claims data, ensuring records are complete and up to date
• Liaise with internal teams and external stakeholders (brokers, insurers and service providers)
• Help process invoices and financial movements related to claims
• Monitor shared inboxes and support day to day claims operations
• Use a variety of bespoke systems and MS Office / AI tools

Skills Knowledge and Expertise

• Right to work in this location
• Experience in a process-led office/corporate environment preferred
• Strong attention to detail and willingness to learn
• Good organisation and time‑management skills
• Confident communicator with a proactive mindset – English fluency a must
• Basic MS Office skills (Excel, Outlook, Word) and ability to learn new systems effectivel
• Comfortable with ambiguity in a change-driven environment, and able to tackle problems head on using initiative
• Contributing positively to our culture and values.
• Who is able to fit in with our culture and values. We are collaborative, progressive, authentic, empowered and value each other.

Benefits

• competitive salary & annual bonus
• a health & wellbeing subsidy (equivalent to £20 per month in local currency from Day 1)
• a generous pension with IVALIFE at 5% (eligible after probationary period)
• permanent health insurance (PHI) (subject to the rules of the scheme)
• Health Insurance hospital scheme via MAPFRE Middlesea (from Day 1)
• generous annual leave plus bank holidays (from Day 1)
• EAP (Employee Assistance Programme) (from Day 1)
• learning/study support and reimbursement for professional memberships
• hybrid working
• employee socials and recognition programme
• free onsite office parking