Job Description

To manage the claim from notification to completion as well as support the claims assessor in their core function and other internal and external customers

Hello Future, Claims Administrator,

Welcome to FNB, We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.

As part of our team in FNB Life, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

To manage claims from notification through to finalisation, provide administrative support to Claims Assessors, and ensure efficient, accurate, and compliant claims processing while delivering excellent customer service

Key Responsibilities

• Administer and process claims within agreed turnaround times.
• Support Claims Assessors with claim investigations, validation, and documentation.
• Review claim information, maintain accurate records, and escalate complex or suspicious claims where necessary.
• Deliver professional customer service by responding to queries and providing claim updates.
• Ensure compliance with legislation, company policies, governance standards, and confidentiality requirements.
• Process claims accurately in line with quality, productivity, and service standards.
• Contribute to process improvements, operational efficiency, and cost-effective practices.
• Build and maintain strong relationships with internal and external stakeholders.
• Work collaboratively within the team and support knowledge sharing.
• Take ownership of ongoing learning and development to enhance performance and maintain industry knowledge.

Minimum Qualifications

• Grade 12 / Matric (NQF Level 4).
• Relevant certificate in Insurance, Business Administration, Customer Service, or a related field will be advantageous.

Minimum Experience

• 1-2 years' experience in claims administration, insurance administration, customer service, or a similar administrative environment.

Knowledge Requirements

• Claims administration processes and procedures.
• Customer service principles and practices.
• Insurance products and policy interpretation.
• Regulatory, legislative, and compliance requirements.
• Claims management systems and workflows.
• Document verification and validation processes.

Skills and Competencies

• Claims processing and administration.
• Investigation and validation of claims.
• Data capturing and record management.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Strong communication and customer service skills.
• Attention to detail and accuracy.
• Problem-solving and decision-making skills.
• Time management and ability to meet deadlines.
• Stakeholder management and teamwork.
• Professionalism, accountability, and integrity

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

30/09/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.