Job Description

The primary role of this position is to support Claims Adjusters located in North America by completing various tasks as instructed. The Claims Handler will be responsible for a range of activities, including sending and printing of correspondences, requesting reports, and processing payments, ensuring that all work is completed accurately and efficiently.
Key Responsibilities:
1. Assist Claims Adjusters by executing tasks as directed, ensuring timely and accurate completion of work assignments.
2. Prepare, send, and print correspondences related to claims, ensuring correspondent details are accurate in all communications.
3. Request and obtain necessary reports and documentation to support the claims process, ensuring that all information is accurate and up-to-date.
4. Process payments related to claims in accordance with company policies and procedures, ensuring accuracy and compliance.
5. Completes Productivity tracker accurately and timeline for proper monitoring and reporting of workload.
6. Maintain organized records of all correspondence, reports, and payments to facilitate easy retrieval and reference.
7. Ensure the quality of work is achieved by adhering to established standards and procedures, conducting self-reviews, and seeking feedback when necessary.
8. Collaborate with team members and other departments and raise any issues or

Qualifications:
• Open for fresh graduates.
• Minimum of 1 year experience in a BPO setting, preferably insurance industry, is advantageous.
• Excellent attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal, with a focus on providing exceptional customer service.
• Ability to organize work effectively and methodically and as a team and adjust to change driven by business needs.
• Ability to maintain a high level of quality in all claims administration activities ensuring the settlement times and complaint levels are minimized.
• Sound knowledge of claims administration procedures and related systems.
• Possess strong customer service behavior.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and claims management software.
• Ability to work independently and collaboratively in a fast-paced environment