Job Description

Opportunity

If you have a passion for providing fair and efficient claims assessments, a strong understanding of property insurance, and exceptional communication skills, we invite you to apply and become a valuable member of our dedicated claims team.

As a Field Adjuster, Property Claims you will play a pivotal role in ensuring timely and accurate claims processing for property-related incidents. You will work closely with policyholders, third-party vendors, and internal stakeholders to assess and determine the extent of property damage, evaluate coverage, and negotiate settlements.

Please be advised that this role requires travel within Edmonton and surrounding areas, a valid driver’s license and a reliable vehicle.

What you will be doing

• Conduct thorough investigations of property damage claims, including site visits, interviews and evidence collection.
• Analyze policy coverage to determine the scope of insurance claims and verify the validity of claims.
• Collaborate with various parties, including policyholders and contractors, to gather relevant information and assess property damage accurately.
• Utilize estimating programs such as Xactimate and XactAnalysis to ensure precision
• Negotiate settlements with policyholders, maintaining a balance between company guidelines and customer satisfaction.
• Prepare detailed reports outlining findings, claim assessments, and recommend settlement amounts.
• Ensure compliance with industry regulations and internal company policies throughout the claims process.
• Maintain accurate and detailed claim files, documentation, and reports in accordance with company guidelines and industry standards.
• Provide exceptional customer service by promptly responding to inquiries, providing status updates, and addressing concerns from claimants, policyholders, and other stakeholders.
• Stay up-to-date with industry trends, legal developments, and best practices in claims management.

What you bring to the team

• Minimum of two (2) years of property claims handling experience
• Post-secondary education and/or CIP designation are considered an asset
• Strong knowledge of property insurance policies, coverage, and claims procedures.
• Excellent communication and negotiation skills to effectively interact with claimants, policyholders and legal representatives.
• Proficient computer skills, including experience with claims management software and MS Office Suite.
• Strong analytical and problem-solving skills, with the ability to evaluate complex information and make informed decisions.
• High level of attention to detail, organization skills and ability to prioritize tasks.
• Experience with Xactimate and XactAnalysis is preferred.
• Valid Class 5 Driver’s License
• High degree of emotional intelligence and empathy

How you will succeed

In the first year, success will be measured by the ability to independently assess and evaluate a variety of property damage claims, demonstrating a strong understanding of policy coverage, accurate documentation, and effective communication with stakeholders. They should consistently meet or exceed established targets for claim resolution while maintaining a high level of customer satisfaction and adherence to industry regulations.

How we take care of our Employees

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be Great Place to Work Certified for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

• Earned Time-Off and Vacation Program
• Group Retirement Savings Plan with employer match
• Flexible work options available
• Fitness center subsidy
• Education Assistance
• Health, Dental and Insured Benefit offerings
• Health and Lifestyle spending account
• Employee discount programs

About Millennium Insurance

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobiles, personal property, home warranty, commercial property, and commercial liability insurance. With over $400 million in written premium, Millennium Insurance is proud to be part of the Wheaton Group of Companies.

Interested in applying?

If you are ready to pursue a new challenge, visit our careers page at My Job Search (ultipro.ca) and apply today!

We thank all candidates for their interest but only candidates selected to advance in the hiring process will be contacted. Final candidates will be asked to undergo pre-employment backchecks, results of which must be satisfactory to Millennium.

Millennium is committed to fostering an inclusive, equitable and accessible workplace. If we can make any adjustments to the hiring process to better accommodate you, please provide feedback when submitting your application or let us know when we reach out about a job opportunity.

This role not a fit for you? Stay connected with us through LinkedIn for information on other career opportunities that are available.