Job Description

Claims Adjuster, Professions

Department: Specialty Claims

Employment Type: Permanent - Full Time

Location: UK - London

Reporting To: Margaret Murphy

An experienced claims professional is required to further strengthen CFC’s claims team and to ensure that CFC delivers a high-quality claims service to policyholders, brokers, underwriters and capacity providers. We are seeking a conscientious and hardworking claims professional with experience with Errors & Omissions (E&O) / Professional Indemnity (PI) claims within the professions space (architects, engineers, miscellaneous professionals, accountants, and design and construction) .

About the role

The Claims Adjuster, Professions will work closely CFC colleagues within the Claims, Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal and statutory (including FCA and Lloyd’s) requirements and obligations.

• Proactively handle Errors & Omissions (E&O) and Professional Indemnity (PI) claims on behalf of CFC’s capacity providers from first notification of loss to settlement within the scope of CFC’s delegated authorities.
• Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.

About you

We are looking for a candidate who is passionate about Specialty claims and continuing to develop in a growing environment. You will also have;

• Experienced at dealing with external stakeholders in a customer service or consultancy environment
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• The capability of managing the work involved in a variety of Specialty Claims­

Core Values

Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.

Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.

Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.