Job Description

Primary Details

Time Type: Full timeWorker Type: EmployeeThis role is responsible for handling a dedicated caseload of FSM claims within the Multinational Claims team, applying technical expertise to support accurate decision-making and positive customer outcomes, while developing broader multinational claims knowledge within a collaborative global environment.

Claims Adjuster- Multinational

Leeds/hybrid

About QBE  

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.   

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.  

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. 

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

The opportunity

This role gives you the chance to bring your proven track record for handling professional indemnity / errors and omissions (PI / E&O) claims into a Multinational Team, contributing your knowledge to a diverse and collaborative environment. You will have the opportunity to develop wider multinational claims knowledge, building a broader understanding of how PI / E&O operates across different markets.

Your new role

In this role, you will use your PI / E&O experience to manage a dedicated caseload for a diverse portfolio of Multinational customers, predominantly focused on large global law firms and international construction consultancies, with claims values up to £500,000. You will efficiently manage these claims while partnering with colleagues and stakeholders around the globe. You'll also have oversight and authority over claims managed by our network of local offices internationally.

Main Responsibilities

• Efficiently manage a personal caseload, ensuring all claims are progressed efficiently and in line with internal and regulatory standards.

• Apply PI / E&O expertise to proactively assess, validate and resolve claims accurately, using sound judgement and clear decision rationale.

• Act as the Multinational team’s subject matter expert on PI / E&O and liaison with the Financial & Specialty Markets Complex Claims team, providing guidance, clarification and support on complex PI / E&O queries.

• Develop the team’s knowledge of PI / E&O by sharing best practice, coaching colleagues and contributing to training or upskilling activity.

• Communicate effectively with customers, colleagues and stakeholders to provide updates, gather information and support positive outcomes.

• Maintain accurate records and ensure all actions are fully captured within the relevant systems.

• Identify risks or issues within claims and escalate appropriately to protect customers and the business.

• Contribute to team performance by supporting colleagues, sharing knowledge and participating in continuous improvement activity.

• Expand technical capability by gradually taking on claims from additional lines of business as part of your development.

• Uphold service standards by meeting agreed timescales, quality expectations and customer experience measures.

About You

• An understanding of PI / E&O claims and confidence in applying accurately and consistently in day-to-day decision making.

• Able to support colleagues as they learn and build your own confidence in guiding others.

• Good investigation and negotiation skills, along with solid analytical abilities.

• Ready to expand your experience and take on new challenges as they arise

• Excellent relationship management skills, with the ability to work independently and take initiative.

• Well-organised with the ability to manage workload effectively

• Comfortable with handling data, creating reports, and proficient in MS Office applications (Word, Excel)

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!    

• 30 days holiday a year with the option to buy up to 2 additional days.   

• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.   

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.   

• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.    

• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.   

• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.   

• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.   

• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.   

To learn more about benefits of working with us, click   Rewarding our people - QBE European Operations

Awards & Recognition 

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year

• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee 

To learn more about our achievements, click  here

How to Apply  

If you’re looking for a career that combines your expertise and your empathy, click Apply today.  

Your career. At the heart of it.  

Skills:

Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.