Job Description

Locations: LONDON, United Kingdom

Categories: CLAIMS AND ASSISTANCE

Req ID: 27701

Local Grade: Band B

Recruiter: ['Sonia Kaur']

Advert Closing Date: ['19/10/2026']

Publication Date: ['02/10/2026']

Claims Adjuster - Marine

London, UK

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claims Adjuster, you will play a critical role in the Marine Claims team by managing and resolving claims within our portfolio of Hull, Cargo and Liability claims for our customers across the globe. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management.

What you’ll be doing

What will your essential responsibilities include?

• Receiving claims notifications, assessing estimates and negotiating claims up to and including settlement within personal authority. Considering Third Party liabilities, detecting fraud and taking correct action to preserve and maximise recoveries.
• Strict adherence to the Global Claims Handling Practices.
• Always demonstrate AXA XL behaviours and values.
• Effective diary management of all claims through use of a diary system and managing static and inactive claims across the wider team as required
• Ensure collaboration with Assistant Managers and Practice leaders where appropriate to ensure consistent and effective handling of claims and AXA XL Claim Alert process is followed.
• Ensuring all claims are reserved wherever possible, within the Reserving guidelines.
• Developing and maintaining excellent relationships with Underwriters, Actuaries and other departments as required and supporting underwriting teams and partners in connection with claim trends, marketing and business development and retention activities. And assist Marine team in key initiatives within product line and execute within agreed timescales.
• Work with Management and Claims Legal to identify and select appropriate counsel. Pro-actively manage litigation strategy on claims and ensure local adherence to litigation management principles.
• Liaison with Enterprise Shared Services where required, including monitoring progress, providing advice and guidance to ensure high customer service levels are maintained.
• Provide superior customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day-to-day claims handling. Understanding and acting appropriately in respect of clients’ needs. Continually identify areas where client experience can be improved.
• Instructing and managing surveyors, loss adjusters, lawyers and experts in connection with day-to-day claims handling ensuring cost and performance appropriate to the loss.

You will report to the Assistant Claims Manager, Marine

What you’ll bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

· Effective communicator with excellent organizational skills

· Innovative mindset – ability to find successful solutions

• Good written, verbal communication and negotiation skills to communicate efficiently internally and externally with people of various levels.
• Highly organised and possess the ability to prioritise their workload and operate to tight deadlines.

· Good PC and systems skills (relevant AXA XL systems, MS Windows, Word, Excel, Outlook and Powerpoint, Market systems such as ECF)

· Some experience of Marine insurance lines, particular interest or knowledge of Marine Insurance, will be highly beneficial.

· Basic understanding of the principles of insurance including considering policy liability, terms and relevant clauses, preferably from a claims background, however, other technical insurance experience will be considered.

Desired Skills and Abilities:

· ACII desired but not essential

· Working knowledge of Lloyd’s minimum standards, Lloyd’s regulations, and the subscription market.

• Possess an excellent eye for detail, including accuracy and ability to review, analyse and understand claims data to help us reflect on our performance and plan for the future.
• Demonstrates a passion for the customer, remaining calm in the face of challenge to effectively help our clients.

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

At AXA XL we are happy to talk flexible working. We are committed to building a diverse and inclusive workforce and consider flexible ways of working for every role. Talk to us about how we can make flexibility work for you.

Learn more at axaxl.com.